Licensed Optician

About the role

As a My Eye Dr . Licensed Dispensing Optician (LDO), you will analyze prescriptions, fit, measure, and adjust eyeglasses, and provide oversight on all prescriptions throughout the office to deliver high-quality vision care to patients.

You will

• Provide patients with exceptional customer service by understanding and assisting their needs
• Guide and assist patients in eyewear and frame/lens selection using knowledge of product lines to educate patients
• Converse with patients to analyze and assess vision problems and needs
• Provide oversight on all prescriptions throughout the office
• Maximize sales using the company’s sales concepts (promotions, product choices, coatings, warranties, second pairs, etc.)
• Maximize insurance plans for patients and explain benefits
• Understand cost of goods and retail fee schedules to address cost-conscious patients
• Focus on company Key Patient Indicators
• Educate patients on adaptation of new prescriptions and care of lenses
• Use pupillometer, PD ruler and other technical aids for proper fit and measurements
• Ensure accurate delivery and turnaround times; notify patients of delays
• Understand promotions, coupons, and third-party programs available through My Eye Dr .
• Conduct “Care Calls” to patients who received eyewear one week prior
• Use lensometer to neutralize, verify, and perform final inspection of eyewear
• Notify and re-notify patients when eyewear is complete for dispensing
• Fit and adjust completed eyewear for each patient
• Ensure product pricing is accurate
• Monitor jobs waiting to be picked up; inform management of any job held over 30 days
• Clean and merchandise displays daily; maintain attractive displays
• Handle returns appropriately
• Perform preliminary testing for patients, as needed
• Accurately process patient payment transactions
• Help maintain the attractive appearance of the office
• Attend office meetings and participate in training opportunities offered by My Eye Dr .
• Other duties as assigned

About You

• Must be State Board Certified Licensed Dispensing Optician
• AA or BA/BS in related field is desirable
• 2-5 years of related eyewear experience within a similar office environment
• Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements
• Strong comfort level with optical and lens-related concerns
• Ability to oversee, understand and describe multiple prescriptions daily
• Ability to establish positive patient rapport and build relationships to establish repeat customer trends
• Strong communication skills (oral and written) with the ability to manage priorities in a fast-paced environment
• Ability to multi-task, set priorities and meet patient commitments/deadlines
• Proficiency with automated equipment and systems standard to the optometry industry

Growth With Us

• Grow and develop your career through role-specific training programs
• Opportunity to earn bonuses and commissions (role-specific)
• Comprehensive benefits package including medical and dental, tax-free savings plans, life insurance and more
• Vision coverage and associate discounts on our products
• 401(k) with competitive company match
• PTO and paid holidays from day one

Company and role notes

IND-LDO