Business Office Representative Clerk - First Coast Orthopedic Center

Business Office Representative Clerk - First Coast Orthopedic Center

Base pay range: $16.00/hr – $24.00/hr

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support, and the teammates who push us forward. Behind every successful facility, procedure, or innovation is a team of 15,000+ professionals working together, learning from each other, and living out the mission, vision, and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics, and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems, and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

Our values inform our attitudes, actions, and culture. At SCA Health, your work directly impacts patients, physicians, and communities.

What sets SCA Health apart isn’t just what we do; it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401(k) plan with company match, paid time off, life and disability insurance, and more. Please visit (Use the "Apply for this Job" box below). to learn more.

Provide support to the facility by performing specific or various business office functions as assigned. These functions include (but are not limited to):
Medical Records, Credentialing, Admissions/Intake, Accounts Payable, Billing, Collections, Insurance Verification, Transaction Posting, Clinical Logs, and other duties as assigned.

• Schedule surgeries in the surgery template, provide pertinent information, and handle calls from physicians’ offices regarding scheduling patients at the surgery center or any associated calls.
• Answer the phone in a pleasant manner, dealing with physician offices and patient needs expeditiously, taking messages and transferring calls to other departments when necessary.
• Perform pre-registration and ensure authorization is obtained from the physician’s office prior to scheduled surgery. Complete necessary paperwork for registration and use the computer system to generate information for surgical/special procedures.
• Maintain a log for canceled appointments.
• Perform various clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes as needed.
• Maintain a clean and orderly surgery scheduling area.
• Verify all scheduled cases as soon as possible.
• Contact patients with a financial responsibility immediately, informing them of the center’s payment policies and offering payment options if necessary.
• Document all insurance verifications and patient calls clearly in the patient’s account.

• High school diploma or equivalent required; associate degree or equivalent preferred.
• Minimum of three years of experience in health care and a minimum of one year in surgery scheduling procedures preferred.
• Ability to work independently as well as function within a team.
• Basic knowledge of surgery scheduling, receptionist, and registration responsibilities, with the ability to handle stress.
• Flexibility with hours and willingness to work any shift that is required.

Entry level

Full-time

Health Care Provider

Hospitals and Health Care