Billing Customer Support Associate

2 days ago Be among the first 25 applicants

This range is provided by H2 Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$37,440.00/yr - $41,600.00/yr

H2 Health is seeking a Billing Customer Support Representative to support both internal teams and patients with medical billing questions and patient account updates. This role plays a key part in ensuring accurate billing, clear communication, and a positive patient financial experience across our outpatient healthcare operations.

• Serve as the main internal resource for billing-related questions from clinical, administrative, and operational teams
• Update and maintain patient accounts, including demographics, insurance information, corrections, and adjustments
• Research and resolve billing discrepancies, posting errors, and account inconsistencies
• Partner with billing, coding, and collections teams to ensure timely and accurate account resolution
• Document account activity and resolutions in medical billing systems in accordance with company policies
• Identify recurring billing issues and communicate trends or improvement opportunities to leadership

• Serve as the primary contact for patient questions regarding medical billing statements, charges, payments, and balances
• Clearly explain insurance processing, billing details, and patient financial responsibility
• Assist patients with payment options and payment plans based on company guidelines
• Escalate complex or sensitive billing concerns to appropriate internal teams
• Ensure all patient interactions meet customer service, compliance, and privacy standards

• High school diploma or equivalent
• 1-3 years of experience in medical billing, patient accounts, or healthcare customer service
• Working knowledge of medical billing statements, insurance terminology, and patient responsibility
• Strong verbal and written communication skills
• High attention to detail with strong problem-solving skills
• Ability to manage multiple inquiries in a fast-paced environment
• Experience with EHR or medical billing systems (Raintree EMR a plus)
• Familiarity with CPT, ICD-10, and insurance claim processes
• Experience supporting both internal teams and external patients

• Customer-focused and patient-centered approach
• Detail-oriented and analytical
• Professional, empathetic communication style
• Strong organizational and time-management skills
• Ability to work independently and collaboratively

• Competitive pay
• Full benefits: medical, dental, vision, and 401(k) with match
• PTO, paid holidays, and company-paid life insurance
• Growth opportunities in healthcare administration and operations
• Work-life balance with flexible scheduling options
• Supportive, clinician-led team culture
• Additional perks: parental leave, employee rewards, discounts, and recognition programs

Ready to make an impact on both sides of the front desk? Apply today and become a key part of a team that values your versatility.

H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.

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