Compliance & Quality | Director Quality Improvement

Compliance & Quality | Director Quality Improvement

4266 Sunbeam Rd, Jacksonville, FL 32257, USA

Posted Monday, December 22, 2025 at 5:00 AM

Alivia Care Inc. was established by the Community Hospice & Palliative Care Board of Directors in 2020 to provide strategic support expanding the mission and vision of Community Hospice & Palliative Care and subsidiaries. Alivia Care provides clinical and administrative resources to a number of programs and partners beyond hospice care, fulfilling its mission of serving more people in more places helping those with advanced illness live better lives.

The Director of Quality Improvement provides consultation and direction to ensure programs and services are implemented at the highest standards and patients receive the highest level of care in Community Hospice and Palliative Care division. Ensures policies and procedures are monitored and updated to include regulatory changes.

• Work Location:
  
  In-office position located at 4266 Sunbeam Road, Jacksonville, Florida. No work from home available at this time
• Days/
  
  Hours:
  
  Monday - Friday, 8:00am-5:00pm
• Compensation:
  Commensurate with experience; $115,000 base salary; full benefits package including 23 days annual PTO

• Develops, implements, and maintains a comprehensive Quality Management Program which incorporates the components of utilization management/utilization review (UM/UR), infection control/employee health (IC/EH) and continuous quality improvement (CQI).
• Develops and implements QM policies and procedures.
• Provides leadership to the organization in identifying key performance/quality indicators for tracking, trending, and reporting to applicable committees and leadership.
• Oversees the collection and reporting of satisfaction surveys performance to applicable departments, committees, and leadership.
• Facilitates and coordinates the following committees:
  Compliance and Quality Management Committee and Compliance and Quality Oversight Committee.
• Develops, oversees, and provides direction in quality/clinical audit processes and reporting outcomes to applicable committees and leadership.
• Develops annual training and orientation curriculum for employees as it relates to QM, CQI.
• Oversees and directs organization-wide Performance Improvement Projects (PIPs) in accordance with state and federal regulations and ensures accountability for outcomes.
• Participates in annual departmental strategic evaluation and planning.
• Assists the Risk Manager with Survey Readiness.
• Collaborates with Professional Development and Clinical Leadership on organizational education needs identified through audits, PIPs, and other quality initiatives.
• Performs all other duties as assigned by the Chief Compliance and Quality Officer.

• Maintaining a high degree of credibility, independence, integrity, confidentiality and trust.
• Demonstrating leadership ability – supervision and training of personnel.
• Exhibiting analytical skills and an understanding of operational processes.
• Influencing process and performance improvement.
• Proficient in Microsoft Word and PowerPoint with familiarity of Visio, Excel, and Access.

• Experience with Six Sigma and LEAN methodologies
• Certifications Preferred: CQC-H or CPHQ (or within one year of hire)
• Education:
  
  RN license, BSN required, MSN Preferred
• Current State of Florida driver’s license with driving record acceptable to Community Hospice insurance carrier.

Alivia Care, Inc., including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at

We participate in E-Verify to confirm the employment eligibility of all newly hired employees. Equal Opportunity Employer

4266 Sunbeam Rd, Jacksonville, FL 32257, USA