Pharmacy Operations Manager

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Responsibilities

• Accountable for day‑to‑day non‑clinical pharmacy operations, ensuring efficient workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions under pharmacist supervision.
• Supervise and develop pharmacy technician personnel, including hiring, training, performance management, and schedule coordination.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification.
• Drive operational excellence through workflow coordination, equipment maintenance, inventory management, and technology/process roll‑outs.
• Maintain compliance with company policies, state and federal laws, and the Wal‑Green Co. Good Faith Dispensing policy.
• Communicate prescription errors to the accountable pharmacist and adhere to continuous quality improvement programs.

Customer Experience

• Engage customers by greeting them, offering assistance, and resolving complaints in a timely manner.
• Build relationships by anticipating needs and proactively offering services, enhancing the overall experience.

Operations

• Assist pharmacists in patient care activities, including vaccine administration and health screening where allowed by law.
• Delegate, direct, and assign non‑clinical work while ensuring tasks are completed on time and workflow is efficient.
• Prepare and file required reports and records for the company and government agencies.
• Manage the core pharmacy workflow, coordinate daily schedules, and recommend staffing and hours.
• Maintain accurate processing of insurance claims, follow up with providers and insurance companies, and support audit activities.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.

People & Performance Management

• Lead performance management of technicians, including discipline and termination decisions, and ensure compliance with laws.
• Oversee technician hiring, onboarding, training, scheduling, and record retention according to company policies.
• Assist in monitoring licensure, registration, and certification status for pharmacy and team members.

Training & Personal Development

• Maintain PTCB certification through the designated training program and ongoing state requirements.
• Enhance current knowledge and skills related to pharmacy and healthcare.
• Obtain necessary certifications, education credits, and training as required by the company.

Communication

• Communicate with pharmacy team and relay messages from support centers.
• Participate in store/pharmacy meetings, including 5‑minute meetings and weekly check‑ins with the Store Manager.

Basic Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

Preferred Qualifications

• Previous people management/leadership experience.
• Previous work experience with Walgreens and an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities  current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

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Salary Range:
Hourly Seniority level

Not Applicable

Employment type

Full‑time

Job function

Management and Manufacturing

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