CHFM MA Inbskt Panel Spec-Community Medicine-Care Coord

Overview

Description:

A professional multi skilled person dedicated to assisting in all aspects of medical practice including administrative and

clinical processes. Assisting clinicians with patient care by controlling in-basket task management.

Responsible for first level of monitoring, triaging, and evaluation of all messages within the centralized in-baskets. Completing and

documenting all messaging within the scope of a certified MA; routing all others to appropriate team members as needed based on department or practice protocols.

• Responsible for the managing, screening and triaging of all in-basket messages utilizing standing orders and triage protocols
• Performing all the above while maintaining your patient's privacy, confidentiality, safety, and adhering to ethical, legal, and accreditations/regulatory standards at all times
• Reviews in-basket tasks and pends lab orders, referrals, and medications as appropriate for the completion of tasks based on department and practice guidelines
• Monitors and responds to all in basket tasks to ensure completion within organizational standards. Ensures timely processing and follow-up of in-basket messages within set guidelines
• Obtains appropriate input and direction from provider as needed to determine best clinical course of action for specific in basket tasks. Routes tasks appropriately to the APP II Clinical In-Basket Panel Manager and/or RN In Basket Triage Nurse as needed
• Schedule follow up visit according to follow up plan and based on necessity and acuity, by offering the earliest appointment available
• Screens and responds to patient phone calls and MyChart messages as directed by protocol. Accurately documented each encounter in the EMR providing appropriate follow up as necessary
• Correctly documents all entries in the medical record, either electronics or hard copy, to include signature, date and time
• Participates in performance improvement projects and participates as an active care team member in the coordination of patient care. Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers
• Communicates with all stakeholders, staff, providers, and patients as appropriate and per protocols

• 2 years – Medical Assistant – Preferred

• High School Diploma or GED equivalent – Required
• Bachelor's degree – Preferred

• Certified Medical Assistant (CMA) – Required At Time of Hire
• Basic Life Support (BLS) – Required At Time of Hire
• Medical Terminology Certificate – Preferred

A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace