MA​/Customer Service Rep

Overview

A professional multi‑skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician.

• Take patient's vital signs.
• Prepare patients for the provider's care.
• Assist with patient examinations or treatments.
• Correctly document all entries in the medical record, either electronic or hard copy, to include signature, date and time.
• Administer medication as directed by and under the direct supervision of a licensed physician.
• Observe and report patients' signs or symptoms.
• Collect routine laboratory specimens as directed by the provider.
• Administer basic first aid.
• Participate in performance improvement projects.
• Participate as an active care team member in the coordination of patient care.
• Provide a standard of excellence as it relates to customer service for patients, staff members, and other customers.

• 1‑year – Medical assistant – preferred.
• 2–4 years clerical/customer service experience, ideally in a healthcare related industry – preferred.
• 1‑year experience with third‑party payors, and computer experience for inputting data and reviewing – preferred.
• Certified Medical Assistant (CMA) required – or within 6 months.
• Basic Life Support (BLS) required – at time of hire.
• Medical Terminology Certificate preferred – at time of hire.
• High School Diploma / GED required at time of hire.
• May travel to other clinics under additional duties.
• Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace.