Patient Care Coordinator

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Hearing Life is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. Hearing Life operates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices.

Job Details

• Pay: $16-21/hr + monthly bonus opportunity
• Location: West Jacksonville, FL (Training and onboarding at 5960 Beach Boulevard Unit 1 Jacksonville, FL)
• Schedule: Full Time, In Person

Benefits

• PTO & Paid Holidays
• Medical, dental, vision, and HSA
• 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

• You will act as the face of our retail clinics and ensure a positive patient experience while helping the clinic achieve revenue goals.
• Welcome all patients and maintain a high level of customer service.
• Handle inbound and outbound phone calls (50–75 per day).
• Schedule and confirm all patient appointments.
• Process PPI Intake.
• Collect and verify medical insurance information.
• Order and receive office supplies.
• Process payments.
• Manage hearing aid supplies inventory.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 1–2 years of experience in customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal & written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Comfortable using technology, including scheduling software and EMR systems.

We are an Equal Opportunity / affirmative action employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.