MA​/Customer Service Rep

Medical Assistant

A professional multi-skilled person dedicated to assisting in all aspects of medical practice, including administrative and clinical procedures, under the direct supervision and responsibility of a licensed physician.

• Take patient’s vital signs.
• Prepare patients for the provider’s care.
• Assist with patient examinations or treatments.
• Correctly document all entries in the medical record, either electronic or hard copy, to include signature, date and time.
• Administer medication as directed by and under the direct supervision of a licensed physician.
• Observe and report patients’ signs or symptoms; collect routine laboratory specimens as directed by the provider.
• Administer basic first aid.
• Participate in performance improvement projects.
• Act as an active care team member in the coordination of patient care.
• Provide a standard of excellence as it relates to customer service for patients, staff members, and other customers.

• 1-year experience as a Medical Assistant (preferred).
• 2‑4 years of clerical/customer service experience, ideally in a health‑care related industry (preferred).
• 1-year experience with third‑party payors, and computer experience for imputing data and reviewing (preferred).

• Certified Medical Assistant (CMA) required, or to be obtained within 6 months.
• Basic Life Support (BLS) required at time of hire.
• Medical Terminology Certificate preferred at time of hire.

• High School Diploma / GED required at time of hire.

A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.

May travel to other clinics under additional duties.

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace.

• Entry level

• Full‑time

• Other

• Hospitals and Health Care