Customer Service Rep | Psychiatry

Customer Service Rep | Psychiatry | Days

Join to apply for the Customer Service Rep | Psychiatry | Days role at University of Florida Jacksonville Physicians, Inc.

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Performs clerical functions required to service the needs of the patient, providers, and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Performs accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up-to-date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages (electronic, in person, and telephone calls) to the appropriate personnel. Makes contacts with other departments, physicians, patients, and other outside organizations as necessary for departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Experience Requirements:

• 2 years of Data Entry preferred
• 1 year of Clerical/Customer Service experience – ideally in a health care related industry preferred
• Experience with third‑party payors and computer use for inputting data and reviewing patient demographic material

Education Requirements:

• High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace

Entry level

Full-time

Other

Hospitals and Health Care