Ops Family Support Worker

Position: OPS FAMILY SUPPORT WORKER - 64916980

OPS FAMILY SUPPORT WORKER -

Agency

Department of Health

Working Title

OPS FAMILY SUPPORT WORKER -

Pay Plan

Temp

Position Number

Salary

$16.23

Posting Closing Date

01/19/2026

Your Specific Responsibilities

Come Join DOH‑Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.

This is entry‑level work performing routine tasks under direct supervision with well‑defined procedures with few changes required. The job requires a basic knowledge of counseling techniques and social work principles and practices. Incumbents must use skill in applying instructions to accomplish different job functions.

Public Health Competency Domains

• Analytical/Assessment skills
• Policy development/Program planning skills
• Communication skills
• Cultural Competency skills
• Community Dimensions of Practice skills
• Public Health Sciences skills
• Leadership and Systems Thinking skills

The Family Support Worker provides breastfeeding education and support to Special Supplemental Nutrition Program for Women, Infants and Children (WIC) clients in various locations throughout the county. He/she provides services in the WIC Program in accordance with the policies of the state WIC Program and regulations as stated in DHM 150‑24. Assignment of duty station, hours and days worked may vary as needed.

Work is performed under the direct supervision of the Nutritionist in the assigned area in collaboration with the Breastfeeding Coordinator.

Educate WIC pregnant, breastfeeding, and postpartum mothers and family members on breastfeeding‑related issues in assigned sites, by telephone, at scheduled intervals determined by the local WIC agency. Provide basic breastfeeding information and support to WIC mothers to help them to successfully establish breastfeeding, overcome common barriers to breastfeeding, and prevent and handle common breastfeeding problems or concerns. Conduct breastfeeding classes and facilitate support groups.

Maintain the breastfeeding warmline after hours; triage, give appointments and/or counsel as appropriate.

Document breastfeeding contacts in the FL‑Wise system in accordance with department policy. Documentation is accurate, clear, and legible for all contacts made with WIC clients.

Manage caseload of assigned WIC clients and contact clients according to established procedures, maintaining client confidentiality. Coordinate services for clients and makes referrals to appropriate agencies as needed.

Assist the local WIC agency in outreach, promoting breastfeeding through special projects and duties as assigned. Understand WIC eligibility criteria and programmatic requirements in order to answer basic questions about WIC and make appropriate referrals.

Attend mandatory and scheduled trainings. Adhere to FDOH in Duval County and Division of Nutrition and Chronic Disease Prevention (NCDP) policies and procedures pertaining to client confidentiality, and data security. Accurate and timely submission of Employee Activity Record (EARs), time records, travel logs, monthly report of activities and other reports are submitted to the NCDP Administrative Office. Answer telephones, file and perform travel in relation to above duties and for professional development.

A valid unrestricted Florida Driver’s license and reliable transportation are required. Participate in the FDOH in Duval County – Nutrition and Chronic Disease Prevention Disaster.

Plan As Required. Perform Other Related Duties As Assigned. Required Knowledge, Skills, and Abilities

• Ability to be aware of others’ reactions and understand why they react the way they do.
• Effective verbal communication skills.
• Skill in listening to what others are saying and asking questions as appropriate.
• Ability to actively look for ways to help people.
• Ability to identify the nature of problems.
• Versatile learning and teaching approaches.
• Knowledge of how to find information and identify essential information.
• Effective written communication tailored to audience.
• Assessment of learning and performance effectiveness.
• Adjustment of actions in relation to others’…