Incident Management Liaison

This position is a Telework position.

Requisition No: 868423

Agency:
Agency for Persons with Disabilities

Working Title:

INCIDENT MANAGEMENT LIAISON -

Pay Plan:
Career Service

Position Number:

Salary: $38,264.07 to $43,153.24 Annually

Posting Closing Date: 01/30/2026

This is a professional Career Service position responsible for serving as the Incident Management Liaison. The role includes receiving, reviewing, and entering Incident Reports into the Incident Management System (IMS), handling Abuse, Neglect, & Exploitation (ANE) reports and findings from DCF investigations, and collaborating with APD regional and state teams, providers, and Waiver Support Coordinators while upholding HIPAA requirements.

• Forward critical incident reports to management staff and State Office based on APD’s Incident Reporting Operating Procedure.
• Review incident reports submitted by providers and enter them into IMS, following up as needed to obtain missing information.
• Ensure providers submit follow‑up incident reports withinframes and that wellness visits for allegations of abuse, neglect or exploitation are conducted promptly in licensed group homes, Adult Day programs, or Supported Living arrangements.
• Close incident reports within required time frames.
• Review monthly DCF data downloads of abuse, neglect, and exploitation investigations, ensuring all wellness visits have been conducted for allegations not previously reported.
• Reflect verified findings of ANE as critical incidents in IMS and report per guidelines outlined in the Incident Reporting Operating Procedure.
• Review monthly data downloads involving ER/hospitalizations and ensure associated incident reports have been submitted.
• Participate in meetings, conference calls, training, workshops, and other activities needed, including provider quarterly meetings and regional quarterly meetings with the QIOli>
• Perform other duties as assigned.

• High school diploma or its equivalent.
• Experience using Microsoft Excel.

• Computer proficiency:
  Microsoft Office Suite (Excel, Word, SharePoint, Teams, etc.) and agency‑implemented software including the Incident Management System (IMS).
• Track and meet reporting deadlines.
• Attention to detail.

To qualify for this position, applicants must complete all fields in the Candidate Profile, including work history with month and year. Resumes and other documentation can be attached for additional information but will not replace the required completed Candidate Profile.

Retirees of the Florida Retirement System (FRS) should verify how current benefits may be affected if re‑employed with the State of Florida. Current retirement benefits may be suspended or voided, and repayment may be required depending on the retirement date.

All employees of the State Personnel System must participate in the Direct Deposit Program, which deposits pay and retirement funds electronically into the designated financial institution.

Applicants must undergo Level 2 employment screening as required by Florida Statutes. This includes fingerprinting for statewide criminal and juvenile records checks, federal criminal records checks, and may include local checks. The position requires a background investigation and fingerprinting.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Eligibility for Veterans’ Preference will receive preference in employment for Career Service vacancies. Veterans must attach supporting documentation (e.g., DD Form 214) with each submission. Documentation requirements are available on the Florida state website.

• Annual and sick leave benefits.
• Nine paid holidays and one personal holiday each year.
• State group insurance coverage options, including health, life, dental, vision, and supplemental options.
• Retirement plan options, including employer contributions (see ).
• Flexible spending accounts.
• Tuition waivers.
• Paid maternity and parental leave.

For more complete information, visit

All applicants should complete the online application process. For assistance, call the People First service center at 1‑877‑562‑7287.

Responses to the qualifying questions are required and must be verifiable based on your submitted application. “See resume” will not be considered an acceptable response.