Patient Access Representative II, Emergency Department Nights, Baptist Nassau Crossing

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

This is a full-time shift opportunity in a fast-paced hospital environment. Shift Details:
Wednesday-Friday 645pm-715am. Patient Access Services serves as an important first point of contact for patients and families while supporting accurate registration, scheduling, insurance verification, financial clearance, and other front-end revenue cycle activities. The Patient Access Representative II supports both routine and complex patient access scenarios and is expected to develop proficiency in healthcare revenue cycle workflows while providing professional, compassionate, and service-focused support.

• Perform timely and accurate patient registration, scheduling, and pre-registration activities.
• Verify insurance eligibility and benefits and support financial clearance and point-of-service collection activities.
• Utilize patient access systems and workflows to accurately maintain patient and insurance information.
• Support both straightforward and complex patient access scenarios in a fast-paced hospital environment.
• Provide patients and families with a professional, compassionate, and service-oriented experience.
• Apply knowledge of medical terminology, insurance processes, HIPAA, patient confidentiality, and basic revenue cycle concepts.
• Develop proficiency in front-end revenue cycle workflows and follow established Patient Access policies, procedures, and regulatory requirements.

• 1–2 years of healthcare experience.
• 1–2 years of insurance experience.
• Prior experience in customer service, hospital registration, scheduling, call center, financial services, administrative support, or another patient-facing service environment.
• Previous Patient Access experience; however, Patient Access experience is not required.
• Knowledge of medical terminology, insurance processes, HIPAA, patient confidentiality, and basic revenue cycle concepts.

• High School Diploma or equivalent. (Required)

This role serves as the entry point into the Patient Access career path for candidates who bring relevant experience in customer service, healthcare, insurance, scheduling, registration, call center or administrative support. This role supports timely and accurate patient registration, scheduling, pre-registration, insurance verification, financial clearance, and point-of-service collection activities in a fast-paced hospital environment. This includes both straightforward and complex scenarios.

The Representative II is expected to quickly develop proficiency in front-end revenue cycle workflows while delivering a professional, compassionate, and service-oriented first impression for patients and families.

Primary

Location:

Nassau Crossing - Main Building Freestanding ED