Patient Access Representative II, Adult Outpatient Rehab, PRN Float

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville’s only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children’s Hospital.

Baptist Health is currently hiring for a PRN Patient Access Representative II to join our Adult Outpatient Rehab Services clinic teams in the Jacksonville, FL area. This Patient Access Rep II will be responsible for registration for patients, collecting co-payments, admitting patients, and updating insurance and demographics.

Shift Details:
This is a float PRN position to provide coverage support to four Baptist outpatient clinic locations:
Beaches, Seven Pines, and Point Meadows. Hours vary from 7:30am-6pm, Mon-Fri. PRN positions are scheduled to work as needed and do not have a schedule of guaranteed hours every week. The hiring team does not expect consistent shift coverage. This PRN position is designed to provide scheduling flexibility for candidates while ensuring clinic coverage support for team members utilizing paid time off.

• Enjoy scheduling flexibility,

• Work a few days per month,

• Cover planned team member time off (e.g., vacation),

• Be available to short-notice coverage for team members who are sick and unable to come to work, and

• Be willing to commute to the following outpatient rehab services clinics:
  Beaches, Seven Pines, and Point Meadows.

• Accurately register all patients and update demographic and insurance information for maintenance of accurate information.

• Cross-Trained in order to work in multiple patient access areas

• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters

• Contributes to PAS Goals as defined annually

• Collect co-payments, self-pay deposits, and any other form of account payments from patients.

• Provides face to face customer service while communicating in a manner consistent with the goals and objectives of the PAS department, while Mission and core values are incorporated and practiced.

• Able to articulate compliance documentation and ensure completion of required patient consent forms

• Receives and disseminates clinical information as indicated.

• Maintains patient privacy in accordance with HIPAA guidelines Certification

• Maintains a professional relationship with all clinical and non-clinical team members

• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO

• This position requires analytical and critical thinking, excellent customer service and communication skills.

• High school diploma (or higher) Required

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