General Manager | Jacksonville Inn

Join to apply for the General Manager | Jacksonville Holiday Inn role at Shaner Hotels

The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability, and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts;

recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands‑on operator for the hotel; and serves as a highly visible leader in the community.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Develop accurate and aggressive long‑and short‑range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Assist staff with their job functions to ensure optimum service to guests.
• Lead all aspects of employee performance to ensure productivity and a quality work environment.
• Establish, maintain, and train standards and procedures for cleaning and safe working conditions in all departments.
• Work to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Handle guest complaints ensuring guest satisfaction.
• Other duties as assigned.

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co‑workers.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotels is one of the foremost award‑winning hospitality owner‑operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e‑commerce, and revenue management.

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Shaner has an immediate opportunity at our Holiday Inn (98 rooms) located in Jacksonville, Florida on the East Loop of I‑295 and Bay meadows Road, southeast of downtown. The hotel is conveniently located close to shops, eateries and near the University of North Florida, Mayo Clinic, and Florida State Community College South Campus. It is only 15 minutes to the beaches and 14 miles from Jacksonville’s Timucuan Ecological and Historical Preserve.