Director of Operations Oaks

Director of Operations Island Oaks RV Camping Resort Position Summary

Island Oaks RV Camping Resort is seeking a seasoned, hands‑on Director of Operations to lead all aspects of resort operations and deliver exceptional guest experiences, team engagement, operational excellence, and financial performance.

This executive leadership role is responsible for overseeing the day‑to‑day operation of all revenue‑generating and support departments, including Guest Services, Reservations, Housekeeping, Maintenance, Grounds, Food & Beverage, Recreation & Activities, Retail Operations, Events, Safety, and Security. The Director of Operations serves as a key member of the resort leadership team and is responsible for ensuring all departments operate efficiently, profitably, and in alignment with the resort's service standards and strategic goals.

The ideal candidate is a proven hospitality professional with extensive experience leading multi‑department resort, hotel, RV resort, campground resort, or destination property operations. This is not an entry‑level position. The successful candidate must demonstrate strong financial acumen, operational expertise, team leadership, and a passion for creating memorable guest experiences while fostering a culture of accountability and excellence.

• Provide strategic and operational leadership for all resort departments and daily business functions.
• Directly oversee and support department leaders across Guest Services, Reservations, Housekeeping, Maintenance, Grounds, Food & Beverage, Recreation, Events, Retail Operations, and Security.
• Ensure all departments operate efficiently, collaboratively, and in alignment with organizational goals.
• Establish and maintain operating procedures, service standards, and performance expectations.
• Lead weekly operational meetings to ensure communication, accountability, and continuity between departments.
• Maintain a visible presence throughout the property and actively engage with guests and team members.
• Evaluate operational performance regularly and implement initiatives that improve efficiency, guest satisfaction, and profitability.

• Champion a culture of hospitality and service excellence throughout the resort.
• Ensure the delivery of exceptional guest experiences across all touchpoints.
• Monitor guest satisfaction metrics, online reviews, and feedback channels.
• Respond promptly and professionally to escalated guest concerns and ensure timely resolution.
• Develop and implement programs designed to increase guest loyalty, retention, and satisfaction.
• Ensure all guest‑facing areas consistently exceed cleanliness, safety, and presentation standards.

• Provide executive oversight of all housekeeping operations, including cabins, vacation rentals, bathhouses, laundry facilities, public spaces, clubhouses, and resort amenities.
• Ensure accommodations and public areas consistently meet or exceed cleanliness and quality standards.
• Develop and maintain inspection procedures and quality assurance programs.
• Monitor housekeeping productivity, labor management, inventory controls, and operational expenses.
• Collaborate with department leadership to ensure efficient accommodation turnover and readiness.
• Review guest feedback related to cleanliness and implement corrective action plans when necessary.
• Ensure compliance with all sanitation, health, and safety protocols.
• Maintain high standards of cleanliness and presentation throughout the resort and campground.

• Provide executive leadership for all food and beverage outlets, bars, concessions, catering operations, and special event food service.
• Ensure outstanding guest service, profitability, sanitation compliance, and operational consistency.
• Partner with culinary and food & beverage leadership to optimize menu offerings, labor management, and guest satisfaction.
• Monitor food costs, beverage costs, inventory controls, purchasing practices, and revenue performance.
• Identify opportunities to improve profitability while enhancing guest experiences.