Asso. Dir. UG Admis Student Engage Recruitmen

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Full Time Admin Jacksonville, FL, US

Job Title: Associate Director, UG Admissions-Student Engagement and Recruitment

Department: Enrollment Management-Undergraduate Admissions

Position Reports to (Position Title): Director, Undergraduate Recruitment

Position Class/Position Type: Exempt, Full-Time

Primary or Additional Position: Primary

The Associate Director of UG Admissions – Student Engagement & Recruitment is responsible for leading undergraduate student recruitment and enrollment efforts for Jacksonville University in Florida and throughout the Southeast, with a particular focus on local recruitment and community engagement. The Associate Director will lead the development and implementation of recruitment and student engagement initiatives, build and maintain professional relationships with prospective students and key internal and external partners, and manage recruitment efforts across multiple mediums and venues, including in-person events, virtual platforms, social media, and other relationship-management tools.

The Associate Director will manage and support a team of admissions counselors, provide guidance throughout the recruitment and enrollment process, and collaborate with university partners to strengthen internal recruitment and engagement efforts. The position will also evaluate applications and supporting documentation, advise prospective students through the admissions and enrollment process, and identify opportunities to improve conversion and enrollment outcomes.

The Associate Director will monitor key recruitment and enrollment metrics, assess progress toward enrollment goals throughout the admissions cycle, and use data and market insights to inform recruitment strategies and priorities. This position will play a key role in strengthening Jacksonville University’s presence in the local and regional markets while supporting broader institutional enrollment objectives and will make recommendations to university leadership regarding recruitment strategy, market opportunities, and initiatives to support enrollment growth.

• Interviews, hires and trains new staff.
• Oversees the daily workflow of the department.
• Evaluates staff performance and provides timely feedback.
• Helps to resolve employee issues and disputes.
• Handles discipline and termination of employees in accordance with university policy.

• Communicate and provide support to prospective students, applicants, parents, advisors, consultants, recruiting partners, and other stakeholders to facilitate the admissions and enrollment process and provide a high level of service.
• Manage, train, develop, and support a team of admissions counselors, providing guidance and direction to ensure effective recruitment and student engagement practices.
• Ensure accurate and timely maintenance of recruitment records, data, and reporting related to local and assigned-territory recruitment activities and outcomes.
• Analyze current and historical enrollment trends in assigned territories, with particular attention to the local Jacksonville market, to develop recruitment strategies that support the University’s enrollment goals.
• Develop and implement goals, projects, and strategies that strengthen Jacksonville University’s local internal and external relationships and leverage community partnerships tosupport enrollment goals.
• Make recommendations to the Director of Undergraduate Recruitment and the Vice President of Enrollment Management regarding admissions processes, recruitment initiatives, local market opportunities, and strategies…