IT Deployment Specialist - Jacksonville, FL - Prem

Jacksonville, United States | Posted on 05/02/2025

Support Tech LLC is a dynamic and client-focused technology support and staffing solutions provider. We specialize in delivering high-quality technical talent and comprehensive support services to businesses across various industries. Leveraging cutting-edge technologies like Zoho Recruit, we streamline the recruitment process, ensuring efficient and effective talent acquisition. Our mission is to empower our clients with the right people and the right support, enabling them to achieve their business objectives.

Job Title: IT Deployment Specialist

About Support Tech LLC:

Support Tech LLC is a dynamic and growing company focused on providing comprehensive technical and field support services. We specialize in technology deployment, point-of-sale system support, or a broader range of IT services.

Our commitment is to deliver efficient, high-quality solutions with a strong focus on on-time service, customer satisfaction, and nationwide reach. We pride ourselves on our experienced team, 24/7 availability, and a turn-key approach to ensure seamless technology integration and ongoing support for our clients. This is an exciting opportunity to join a team dedicated to excellence in the tech support industry.

Job Summary:

Support Tech LLC is seeking a highly motivated and technically proficient IT Deployment Specialist to join our team in Jacksonville, FL. In this crucial role, you will be responsible for the meticulous preparation, configuration, and staging of computer systems and IT-related devices prior to their deployment to customer sites. Working exclusively from our main office in Jacksonville, you will play a vital part in ensuring smooth and efficient field installations by delivering fully prepared and tested equipment.

This position requires a strong technical aptitude, excellent organizational skills, and the ability to follow detailed procedures.

Experience with remote management and deployment tools, particularly Datto, is highly desirable.

Responsibilities:

• Equipment Preparation and Configuration: Thoroughly prepare computer systems, laptops, peripherals, and other IT-related devices according to project specifications and customer requirements. This includes imaging, software installation, hardware configuration, and asset tagging.
• Operating System Management: Utilize tools such as Datto to perform operating system installations, updates, patching, and ensure systems are running the latest stable versions.
• Software Deployment: Install and configure various software applications, ensuring proper licensing and functionality prior to deployment.
• Hardware
  
  Testing and Quality Assurance:
  
  Conduct comprehensive testing of all prepared equipment to identify and resolve any hardware or software issues before shipment.
• Inventory Management: Accurately track and manage inventory of incoming and outgoing equipment, ensuring proper documentation and organization within the deployment workspace.
• Shipping and Receiving: Receive incoming IT equipment, verify contents against purchase orders, and prepare outgoing shipments, including proper packaging and labeling according to shipping guidelines.
• Documentation: Maintain detailed records of the preparation process, including configurations, software installations, and any issues encountered and resolved.
• Collaboration: Work closely with project managers, field technicians, and other team members to ensure seamless coordination and communication throughout the deployment process.
• Process Improvement: Contribute to the development and refinement of deployment processes and procedures to enhance efficiency and accuracy.
• Maintain a Clean and Organized Workspace: Ensure the deployment and staging area is well-organized and maintained to facilitate efficient workflows and equipment handling.
• Adhere to Security Protocols: Follow all company security policies and procedures during the preparation and handling of sensitive IT equipment.

Qualifications:

• Proven technical aptitude and a strong understanding of computer hardware, operating systems (primarily Windows), and software installation processes.
• Experience…