Automation​/Innovation Architect

Overview

Automation/Innovation Architect role at Voya Financial. The position focuses on leading the design and implementation of intelligent automation solutions within the retirement and health management sector, modernizing legacy systems, improving member and provider experiences, and driving operational efficiency through automation and innovation.

• Automation Architecture & Delivery:
  Design and implement scalable, secure, and compliant automation solutions using UiPath to streamline processes such as claims processing, eligibility verification, member onboarding, and provider data management. Collaborate with business units to identify high-impact automation opportunities across retirement plan administration and health benefits operations.
• Innovation Strategy:
  Evaluate and integrate emerging technologies (AI, ML, NLP, OCR) to enhance automation capabilities and improve service delivery for members and providers. Lead proof-of-concept initiatives to test and validate innovative solutions in real-world healthcare and retirement plan scenarios.
• Governance & Compliance:
  Develop and maintain automation governance frameworks, documentation, and audit trails.
• Collaboration & Enablement:
  Partner with IT, compliance, operations, and customer service teams to align automation initiatives with business goals. Mentor and guide RPA developers and analysts to build a center of excellence (CoE) for automation.
• Continuous Improvement:
  Monitor automation performance and ROI, and recommend enhancements to improve accuracy, speed, and user satisfaction. Stay current with industry trends and regulatory changes affecting retirement and health management.

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• 8+ years of experience in automation architecture, with at least 3 years of hands-on UiPath development and deployment.
• UiPath certifications (e.g., Advanced RPA Developer, Solution Architect) strongly preferred.
• Experience in the retirement services, health insurance, or healthcare administration industry.
• Strong understanding of RPA, APIs, OCR, AI/ML, and cloud platforms (Azure, AWS).

• Experience with process mining tools (e.g., UiPath Process Mining, Celonis).
• Knowledge of other automation platforms (e.g., Power Automate, Automation Anywhere).
• Experience with agile methodologies and Dev Ops practices.
• Strong communication and stakeholder engagement skills.

Voya is committed to pay that’s fair and equitable, including a base salary range of $127,160 - $178,320 USD. The salary is location-dependent and may vary based on geographic location, work experience, education, licensure requirements, and skill level. In addition to base salary, Voya offers incentive opportunities based on the role to reward achievement of objectives. Salaries for part-time roles will be prorated.

Be Well. Stay Well. Voya provides resources to help you thrive physically, financially, socially and emotionally. Benefits include a range of plans and programs designed to help you and your family be well and stay well.

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – 20 days PTO, nine paid holidays and a Diversity Celebration Day
• Paid volunteer time — 40 hours per calendar year

• Customer Focused:
  Deliver solutions that delight customers
• Critical Thinking:
  Analyze data and solve problems logically
• Team Mentality:
  Collaborate effectively to achieve goals
• Business Acumen:
  Understand the financial services industry
• Learning Agility:
  Be open to new ideas and skills

Voya Financial is an equal-opportunity employer. We provide equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other status protected by state or local law.

Voya is committed to the inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Design, Art/Creative, and Information Technology
• Industries:
  Insurance and Financial Services

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