Area IT Support Specialist

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• Charter Schools USA (CSUSA) serves over 82,000 students in more than 150 schools across four states. CSUSA’s mission is a relentless commitment to student greatness in school and in life™.
• We provide academically rigorous education and real‑world readiness, closing achievement gaps and fostering strong minds and good hearts.

As an Area IT Support Specialist, you will maintain and support the availability of critical and non‑essential school systems. You will provide superior customer support to school administration, teachers, parents, and students within the assigned regional schools.

• Manage assigned service zone to ensure support tickets are completed within the Service Level Agreement.
• Monitor support requests to identify larger‑scale issues.
• Plan and support network and computing infrastructure in collaboration with the State IT team and outsourced partners.
• Provide daily end‑user support, including hardware, software installation, upgrades, backups, and networking.
• Escalate support requests and issues to the State IT Escalation Team as needed.
• Maintain disaster recovery and prevention procedures and implement IT documentation, SOPs, and best practices.
• Act as a technology liaison for schools, clients, and vendors and participate in training programs to enhance your skills.
• Perform other duties as delegated by the Florida State IT Director, Manager, and Escalation team.
• Follow federal and state laws, company policies, and safety procedures.

• Enthusiasm for the role and alignment with CSUSA’s mission and goals.
• Strong customer orientation and excellent interpersonal skills.
• Ability to organize and manage multiple priorities and to complete tasks on time.
• Proactive initiative, creative thinking, and a drive to complete projects with the highest quality.
• Excellent oral and written communication and professional phone etiquette.
• Team player with a track record of analyzing problems and recommending solutions.

• Relevant technical certifications such as A+, Azure AI‑900, SEC+, NET+, CCNA, etc.
• Bachelor’s degree in computer science, information systems, or equivalent.
• 2–5 years of experience supporting IT customers in an enterprise environment.
• Prior experience in a school environment is preferred.
• Valid driver’s license and reliable transportation for regional school support.
• Commitment to CSUSA values and the ability to perform other duties as assigned.

• Usual office working conditions.

• No physical exertion required.
• Travel within or outside of state.
• Light work:
  Exerting up to 20 pounds of force occasionally and up to 10 pounds of force as frequently as needed to move objects.

Job is exempt from the overtime provisions of the Fair Labor Standards Act.

• Mid‑Senior level

• Full‑time

• Information Technology

• Primary and Secondary Education