Business System Analyst

The Business Systems Analyst supports the Engineering Operations team's portfolio of applications and custom tools that drive engineering and operational efficiency. Acting as a liaison between business stakeholders and technical teams, this role is responsible for gathering and analyzing requirements, improving systems functionality, and ensuring continuous improvement across business processes and tools. This position requires strong analytical, documentation, and communication skills to translate complex business needs into actionable technical solutions.

Key Responsibilities

Requirements Gathering

• Conduct in-depth interviews and workshops with stakeholders to understand their needs and pain points
• Translate business needs into detailed functional and technical requirements
• Documentation
• Create and maintain comprehensive documentation including process flows, user guides, technical specifications, and requirement traceability matrices
• Process Analysis & Improvement
• Analyze and evaluate existing workflows and systems to identify inefficiencies
• Propose and implement improvements that increase operational efficiency and user satisfaction
• Data Analysis
• Use analytical tools to evaluate data trends and extract insights that inform decision-making and solution design
• System Support & Maintenance
• Support ongoing functionality of business systems through configuration, enhancement, troubleshooting, and user training
• Collaborate with development teams to test, validate, and implement system changes
• Stakeholder Management
• Build and maintain strong relationships with cross-functional stakeholders including engineering, IT, and operations teams
• Act as a trusted advisor and advocate for end users
• Change Management
• Evaluate and communicate the impact of system or process changes
• Develop and execute change management and training plans
• Risk & Quality Assurance
• Identify and mitigate potential risks in process and system implementations
• Define and execute test cases and acceptance criteria for system changes
• Facilitate meetings and workshops
• Contribute to or lead cross-functional project teams as needed
• Monitor key performance indicators and feedback loops to support ongoing innovation and performance enhancements

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field
• Minimum 4 years of experience as a business systems analyst or in a related field
• Proven ability to analyze business problems, document requirements, and deliver system solutions
• Strong understanding of system integration, UI/UX, and process optimization
• Experience with data analysis and visualization tools (e.g., Excel, Power BI)
• Excellent written and verbal communication skills
• Demonstrated ability to work independently and as part of a team
• Availability to support 24/7 system availability as needed

• Experience in engineering operations or technical domains
• Familiarity with Agile, ITIL, SDLC methodologies
• Hands-on experience with enterprise systems and applications
• Exposure to tools such as Jira, Confluence, or Service Now
• Certification(s) such as CBAP, PMI-PBA, or Agile BA

Knowledge of:

• Business analysis tools, best practices, and frameworks
• Business system design, functionality, and integration
• IT operations, project management, and vendor relations

• Analytical thinking and problem-solving
• Communication, facilitation, and stakeholder engagement
• Technical documentation and process mapping

• Translate business problems into technical solutions
• Lead projects and mentor peers
• Balance multiple priorities and deliver results under pressure
• Communicate technical concepts to non-technical stakeholders
• Drive cross-functional alignment and consensus
• Regular collaboration with technical teams, business users, product managers, and vendors
• May require working evenings or weekends to support critical system updates or issues

• Bachelor’s degree + 4 years of relevant experience
• OR
• 8 years of combined education, training, and experience in business systems analysis or a related domain