Technical Specialist Client Delivery

We are seeking a skilled and client‑facing Technical Specialist to join our dynamic Client Delivery team. The Technical Specialist will play a crucial role in supporting clients on the implementation and onboarding of our local payment methods (LPMs) and boarding products. This role requires a combination of API technical expertise, strong problem‑solving abilities, and excellent client‑facing communication skills, with deep experience in the payment industry and implementing payments.

• Accountable for following the end‑to‑end client journey, guiding our clients to integrate our Paysafe products from project kick‑off until go‑live in production.
• Assigned multiple concurrent projects, helping new or existing clients integrate to our products.
• Quickly become an expert in our Paysafe product offerings.
• Collaborate with clients to understand their payment and onboarding business needs and use‑cases.
• Provide payment expertise on best practices and industry standards.
• Deliver technical documentation and a validation test plan based on the client’s use‑cases.
• Responsible for the end‑to‑end certification process, client integration signoff, and handoff to post‑live client services team.
• Troubleshoot and resolve technical issues during our clients’ integration of their platform to our products, with the ability to communicate the solution clearly to merchants and internally.
• Maintain and document accurate records of the client’s interactions and configurations using Salesforce.
• Provide training sessions to clients on the effective use of our Paysafe products.
• Work as part of an international team.

• Bachelor’s degree in Computer Science or Business with 2 years of experience OR Associate degree in a related field with 3–5 years of relevant experience. Professional certifications are considered an asset.
• Previous experience as a Technical or Implementation Specialist or in a similar client‑facing role within merchant services, payment processing, or a fintech company is essential.
• Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, work with no supervision and under pressure.
• Exceptional communication and interpersonal skills to interact effectively with clients and internal teams.
• Analytical, troubleshooting, and problem‑solving skills.
• Excellent time management, organization, and planning skills, including the ability to prioritize and manage multiple projects and tasks simultaneously.
• Ability to comprehend and translate complex technical issues and apply them to business solutions.
• Ability to adapt to changing priorities and work in a fast‑paced environment.
• Motivated to think outside the box and understand the purpose of processes and procedures.
• Strong English skills, both written and oral, essential because this role will be interacting with international clients.

• Knowledge of Postman, REST APIs, SOAP XML APIs and Splunk (competent).
• Experience integrating Paysafe APIs or REST APIs into a web or mobile application (advanced beginner).
• Experience with Git Hub or similar (novice).
• Experience with Jira (novice) and Salesforce (novice).