Senior IT Systems Spec_Admin

Senior IT Systems
-101

Job Summary

Provides technical support to field staff in the use/application of computer technology for the daily functional activities of their respective departments; acquires and maintains complete and accurate knowledge of all computer hardware/software supported by Florida’s Divisional Information Technology Department including Windows, networks, and Office 365; answers questions, resolves complaints, repairs equipment, changes software configurations, installs new hardware and peripherals and other duties to ensure that requests for service are addressed in an efficient, timely and courteous manner;

may also design, code, and test computer programs to interface with specific products.

Essential Functions

This job description should not be interpreted as all inclusive.

It is intended to identify the essential functions and requirements of this position.

The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Computer Technician Responsibilities:

Provides technical support and problem-solving assistance to all computer users at the command via telephone or on-site visits; diagnoses problems to determine if it is within the software program, client application, or hardware; resolves problems by checking type of computer, software, and client application.

Sets-up and installs personal computers and peripheral equipment; builds and installs cable, connects hardware, tests hardware for proper operation, and installs software to recognize and utilize hardware; troubleshoots problems associated with the Windows, Office applications, and Internet interface.

Installs optional hardware such as memory chips, modems, math co-processors, emulation boards, and font cartridges; modifies software programs accordingly.

Installs and sets-up various software applications and upgrades; tests installations to ensure proper functioning.

Prioritizes repair work in attempt to meet needs of users; informs users of progress or status of repairs; responds to users in a courteous and tactful manner.

Disables computer and peripheral equipment when necessary to relocate or change layout of equipment.

Performs necessary data back-ups before troubleshooting or repairing computers.

Contacts manufacturers via modem or telephone for updates on repair procedures, etc.

Maintains awareness of computer capabilities and technical advancements as upgrades become available.

Tests software, hardware, procedures, and documentation; provides recommendations regarding purchases of new software.

Develops custom software solutions which meet the functional and information requirements of the user and any department.

Maintains website and ensures the site is functioning properly and is available to users.

Maintains and support client and intern network by creating, disabling, and deleting network accounts when necessary.

Updates and manages log on batch files.

Provides printer support by ensuring clients and interns are mapped to correct printer and printer is fully functional.

Maintains and provides support for multi function network copiers by ensuring assets maintain network connectivity; troubleshoots, isolates, and repairs or replaces faulty component network components; coordinates vendor support when necessary.

Maintains UPS protection of IT assets by replacing batteries and/or UPS when necessary.

Re-images computer systems using disk imaging software; updates images on file using same.

Supports users in SharePoint and TEAMS for shared resources and collaboration.

Monitors, reports, and/or repairs wireless access points.

Maintains intercom system by troubleshooting, repairing, or replacing faulty speakers, amplifiers, handsets, and all cabling.

Documents all tasks performed using helpdesk software.

Maintains diagrams of network, Telecommunication, and surveillance infrastructure using appropriate software packages.

Coordinates with DHQ and/or vendors to have services performed that are not able to be completed by staff inside the department.

Researches and proposes technological solutions to exploit organizational opportunities.

Maintains IT and maintenance…