Platform Engineer IV; EKS & Observability

Position: Platform Engineer IV (EKS & Observability)
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
* Own and evolve our Kubernetes (EKS/Istio) control plane at enterprise scale.
* Lead the tooling and support for observability and logging (New Relic, Splunk, Cribl, Open Telemetry) with reliability as your north star.
* Oversee our EC2 application deployment pipelines and other mission-critical internal platforms in our AWS private cloud.
* Guide and mentor engineers while setting the bar for operational excellence.

If you thrive where scale, reliability, and technical leadership intersect, this is your chance to make healthcare infrastructure more resilient, faster, and smarter.
** Sponsorship, in any form, is not available for this position.
***
* Location:

** Remote, US
** Role qualifications:
*** Bachelor's degree in computer science or related field, or equivalent work experience.
* 7-10 years of relevant technical and business experience in IT systems delivery, operations, and support (preferably in healthcare or high-transaction environments).
* 3+ years of experience leading technical engineering efforts involving implementation and management of IT systems.
* Hands-on expertise with:  + Kubernetes/EKS administration at scale.  + Terraform, Helm, and AWS services (VPC, IAM, EC2, EKS, Istio).  + Observability and monitoring tools:
Splunk, Cribl, Prometheus/Grafana, Open Telemetry, New Relic.  + Linux (RHEL-based) systems administration, including SELinux.
* Experience bridging infrastructure and development teams, ensuring alignment of roadmaps and goals.
* Strong leadership skills with the ability to motivate and guide technical teams.
* Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.

Preferred:
* SaaS experience supporting large-scale, mission-critical systems.
* Familiarity with EC2 application deployment pipelines for packaged software (commercial and open source) and re-platforming to cloud-native environments.
* Knowledge of service mesh concepts (Istio, Linkerd, etc.).
* Background in metrics-driven reliability engineering (SLOs, SLIs, error budgets).
* Experience with scripting/programming (JavaScript for Cribl, Python, etc.).
** You will set yourself apart with:
*** You thrive in high-transaction, high-uptime environments and know how to balance operational rigor with engineering speed.
* You have experience leading hybrid infrastructure transitions (on-prem to cloud).
* You’re as comfortable debugging a Splunk pipeline or tuning an Istio config as you are mentoring engineers on their career paths.
* You are self-motivated, operate with a sense of ownership to services, and are passionate about enabling teams to operate with efficiency.
** What you will be doing:
*** Provide technical leadership for the infrastructure engineering and operations team focused on Kubernetes, observability, and platform services.
* Owning and advancing the Kubernetes/EKS…