Technical Support Specialist

Level 10 Solutions is seeking a skilled and motivated Technical Support Specialist to join our growing team. This role is essential in delivering comprehensive end-user and workstation support, including installation, maintenance, and troubleshooting of hardware and software. You’ll also engage in network monitoring, security analysis, and a variety of IT tasks that ensure the stability and security of our clients' systems.

• Manage incoming calls, system alerts, and user requests, ensuring prompt logging and resolution using our PSA system.
• Provide both remote and on-premises support to clients with a focus on timely issue resolution.
• Deliver end-user and workstation support, including installation, maintenance, and troubleshooting.
• Perform account management tasks such as password resets and security group modifications.
• Participate in network monitoring and proactively address security threats.
• Deploy security products and solutions under supervision.
• Coordinate with vendors for technology support and equipment repairs.
• Stay current with operating systems, network infrastructure, and security best practices.
• Assist in training and onboarding new staff.
• Participate in on-call rotation as assigned.

An ideal candidate must have at least one fundamentals certification and at least one intermediate certification (MS-900 and SC-900 preferred). An exceptional candidate would have the fundamentals prerequisites along with the MD-102 and/or MS-102 certification, proving their expertise in administrator capabilities within the Microsoft 365 ecosystem.

• SC-900:
  Security, Compliance, and Identity Fundamentals
• MS-102:
  Administrator Associate

• Minimum two (2) to three (3) years’ experience at an MSP required.
• Ability to travel to client sites as needed.
• Strong customer service and problem-solving skills.
• Ability to work in-office daily.
• Self-motivated with minimal supervision required.
• Technologically savvy with a detail-oriented mindset.
• Excellent collaboration and communication skills.
• Analytical thinker with a passion for troubleshooting.
• Adaptable to new technologies and evolving processes.

• Hourly Rate: $25-$30/Hour (determined by experience)
• Overtime Pay
• 401(k)
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• Full-Time (Expected hours: 40/week)
• 8-hour shift
• Monday to Friday
• On-call rotation

• Mid-Senior level

• Full-time

• Information Technology

Referrals increase your chances of interviewing at Level 10 Solutions by 2x.

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