Engineer, IT Support

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Production – Technical support / Hardware support specialist

Must Have Technical/Functional Skills

Primary Skill: BMC Remedy , Splunk

Secondary:
Hardware Support Specialist

Experience:

Less than 5 years

Position requires the oversight and management of day to day production incidents within the Financial Center channel. Serves as a proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. This team provides support for technology and application centric incidents.

This position will drive communication to business partners in multiple organizations. This job requires a hybrid of skillsets including fundamental understanding of the Financial Center/ ATM environments combined with solid leadership skills. Good judgement is essential in directing individuals from a highly matrixed environment towards a common goal of root cause identification, application restoral and ultimate resolution. The individual should function well under pressure and skilled at providing managerial non-technical summaries to leadership.

• Basic understanding of the Banking Center and ATM business
• Drive to learn and grow in the Production Support organization
• Communication skills across all levels
• Ability to understand technical documentation and basic system workflow
• Ability to lead and perform under pressure.
• Drive to learn and grow in the Production Support organization
• Previous Support of iPad/ iOS
• Understanding of Network configuration - wireless and wired
• Strong reporting and documentation skills including experience in Microsoft Visio
• Production Support experience
• Knowledge of Remedy ITSM

Salary Range- $60,000-$70,000 a year

BACHELOR OF COMPUTER SCIENCE

• Entry level

• Full-time

• Engineering and Information Technology

• IT Services and IT Consulting

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