Strategic TechOps Initiatives Lead

Strategic Tech Ops Initiatives Lead

Paysafe

The Lead for Strategic Tech Ops Initiatives serves as a key partner to the SVP, Infrastructure & Tech Ops, driving strategic alignment, operational clarity, and cultural cohesion across the Tech Ops function. This role is responsible for leading high-impact initiatives such as Resiliency, Site Reliability, Infosec Compliance and Third-Party Relationship Management. The position emphasizes strategic planning, operational oversight, recruitment support, and stakeholder engagement to translate the Tech Ops vision into measurable outcomes within the Infrastructure, Tech Ops, and IT functions.

• Bridge strategy and delivery by connecting Tech Ops priorities to execution across teams and initiatives.
• Lead special projects, ensuring timely delivery and strategic impact tied to Resiliency, Site Reliability.
• Bridge communication gaps with Customer Success, Vendor Relationship Management, Third-Party Technology Integrators.

• Consolidate monthly updates (Progress, Plans, Problems) to surface blockers and highlight momentum.
• Track strategic KPIs for Tech Ops Initiatives – Service. Ensure timely reports and presentations.
• Support operational decision‑making by streamlining reporting and performance review processes.

• Act as a liaison between the SVP, Tech Ops and other departments to ensure alignment on strategic goals.
• Maintain strong relationships across the organization to support cross‑functional collaboration.

• Assist with recruitment tracking and headcount planning across Tech Ops.
• Evaluate and recommend changes to team structure to align with evolving strategic priorities.

• Coordinate team‑wide forums such as quarterly All Hands and bi‑weekly showcase sessions.
• Share regular communications celebrating team wins, and major updates.

• Bachelor’s degree or equivalent experience in a relevant field.
• Minimum 7 years’ experience in strategic delivery, Technical Program management, or operations, ideally within Technology or IT functions.
• Proven ability to lead cross‑functional initiatives and drive measurable outcomes.
• Understanding of Resiliency, Availability, Site Reliability, Disaster Recovery, ITSM, SDLC, Quality Gates, PCI/SOX, Cloud Technologies.
• Strong communication, analytical, and organizational skills.
• Experience in stakeholder management and executive‑level reporting and generation of presentation content.
• Curious about new challenges; learning collaborative and productivity tools, use of Gen AI.

Location:

Jacksonville, FL

Salary: $ – $