Help desk

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day-to-day function. Organizations need to reduce training and labor costs but at the same time require the best talent for the job.

Knowledge &

Experience:

• Minimum of 3-5 years of 2nd level technical support experience in a fast-paced support center with a high incoming phone call volume.
• Associate's Degree in Computer Science, Engineering, or a directly related field.
• A+ Certification preferred.
• Two to four years of professional IT experience.
• Strong knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently.
• Good analytical and communication skills, sound judgment, and the ability to work effectively with employees and other IT staff.