ServiceNow - Strategic Portfolio Mgmt; SPM Senior - Tech Cons

Service Now – Strategic Portfolio Management (SPM) Senior – Tech Consulting – Open Location

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Service Now Senior Consultant – Strategic Portfolio Management (SPM)

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes and systems is vital – but can be a risky investment in a rapidly changing environment. Some of the most prestigious businesses worldwide look to us for agile, efficient solutions for business decision‑making. As a Service Now Senior Consultant you’ll lead the charge, providing the competitive edge our clients need to overcome the biggest creative and technical challenges.

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

• Act as a work‑stream lead across all aspects of a Service Now SPM project (design, configuration/development, testing, deployment).
• Manage and mentor a multidisciplinary team of 3‑5 resources, including offshore consultants, developers, and testers.
• Provide guidance and industry‑leading practice expertise for Service Now SPM process implementations, showing how business objectives can be met through transformation.
• Analyze a company’s people, process, and technology capabilities; provide best‑practice recommendations and contribute insights to strategic roadmaps.
• Lead client process and design sessions; facilitate requirements workshops with functional and business process subject‑matter experts.
• Experience in waterfall and agile delivery models – including planning, status reporting, budgets, risk and issue logs.
• Create high‑quality deliverables and project artifacts.

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline.
• Typically 2‑4 years of relevant Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 3+ years of Big‑4 or equivalent consulting experience.
• Excellent soft skills – communication (written & verbal), adaptability, problem‑solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A valid driver’s license in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).

We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues.

• A comprehensive compensation and benefits package with base salary ranging from $102,500 to $187,900 (U.S. geographic variations applied). Includes medical & dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Hybrid work model: most client‑serving roles work together in person 40‑60% of engagement time.
• Flexible vacation policy: you decide how much vacation you need, with additional paid holidays and leave options based on personal circumstances.

Apply today. EY accepts applications on an on‑going basis. For those living in California, please  for additional information.

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