Hypercare Coordinator

Hypercare Coordinator

Location:

Plano, TX

Duration: 6+ months

Job Description

Support post-deployment activities during the personnel decommissioning phase. Ensure smooth transition, resolve issues promptly, and provide hypercare support to stakeholders.

• Monitor and manage hypercare activities post-decommission.
• Act as the first point of contact for issue resolution during transition.
• Coordinate with technical teams to troubleshoot and resolve problems.
• Maintain documentation of issues and resolutions for future reference.
• Communicate status updates to stakeholders regularly.
• Have experience in hypercare or post-implementation support roles.
• Strong problem‑solving and coordination skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with telecom or IT systems preferred.

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND’s W2 are “at will” employees.