Sr. Business Systems Analyst

Who We Are

Service Mac is a new sub‑servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Define business processes and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Implement system alignment with business processes.

• Technical and implementation focus is on providing standard and customized applications to resolve business needs/issues.
• Identifies business system requirements and related business/application solutions over a complete business process.
• Develops new customizations with design, documentation, testing and training.
• Conducts business process evaluations to gain technical knowledge of business requirements.
• Writes and maintains system documentation.
• Required to perform duties outside of normal work hours based on business needs.
• Other duties as assigned.

Required Education, Experience, Certification/Licensure

• Generally requires BS Degree or equivalent work experience.
• Typically have 4–7 years of directly related experience.
• CBAP (Certified Business Analysis Professional) certification preferred.

• Excellent organizational and project management skills.
• Considers the business implications of the application of technology to the current business environment.
• Solid working knowledge of standard features and functions of multiple applications/modules to field, analyze and resolve customer issues/problems.
• Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements.
• Identifies problems, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for multiple applications within multiple functions.
• Strong working knowledge of Data Analysis and/or relational databases.
• Standard Microsoft Office skill set.
• Strong working knowledge of system integrations and supporting technologies.

• Uses skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures.
• Troubleshoots a wide variety of complex problems and identifies solutions within broad application and functional expertise.
• Perform Data Analysis by collecting, analyzing, and summarizing data.
• Validate and/or create Quality Assurance Test Cases and/or perform testing.
• Conduct/contribute to business acceptance testing.

• No Supervision of others.
• Works under general direction.
• Mentors and advises less experienced Business Systems Analysts, monitoring project status.
• Uses expertise of other Business Systems Analysts and leverages a wide range of additional resources to explore/implement complex customized applications as a solution.
• May lead an implementation team or lead a medium sized project in a project management type role.

The pay range for this role is $75,375.00 - $

This hiring range is a reasonable estimate of the base pay range for this…