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Technician IT Service Desk
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-01-01
Listing for:
Paysafe
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Join to apply for the Technician IT Service Desk role at Paysafe
.
- Regular review of support tickets, ensuring regular communications to users to meet SLAs.
- Supporting the executive team.
- Order and maintain IT equipment inventory.
- Configure and deploy laptops (Windows and macOS) for new joiners, breakage, and upgrades.
- Analyze gaps and opportunities for day‑to‑day process improvements within the Service Desk.
- Prepare and maintain Service Desk procedural user guides and troubleshooting documentation.
- Schedule, organize, task, and report on Service Desk project progress.
- Office infrastructure maintenance (cabling, LAN, AV).
- Internal IT support for office, conference rooms, workstations, laptops, phones, etc.
- Participate in IT infrastructure‑related operations (initial installation and configuration of IT equipment and networks) together with Corp IT Infrastructure team.
- Provide direct user support for macOS and Microsoft‑based laptops, user access to corporate network and applications both on the network and via remote VPN.
- Provide direct user support for office relocations and expansions.
- Support, coordinate, and drive local IT projects.
- Experience with Microsoft Windows 10/11, Apple macOS, Power Shell, strong expertise in MS Office Products and Office 365.
- Experience with support and troubleshooting of LAN networks.
- Strong knowledge of PC and peripheral device hardware and technical parameters.
- Excellent knowledge of all MS Office 365 products.
- Knowledge of MS Windows domain structure.
- Understanding of TCP/IP, VPN, DHCP, DNS.
- Experience with Azure, Microsoft Active Directory and Microsoft Exchange.
- Excellent organization, communication, and time‑management skills.
- Expertise in deploying and supporting desktops/laptops using Autopilot deployment.
- Ability to deal with confidential issues and work under pressure.
- Ability to work autonomously and prioritize workload.
- Strong customer service, organizational, communication, and leadership skills.
- Experience with MDM (JAMF, Intune).
- Degree and/or equivalent experience.
- At least 2 years’ experience working in IT support.
- Not Applicable
- Full-time
- Information Technology, Product Management, and Engineering
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