Senior Network Operations Center; NOC Technician

Senior Network Operations Center (NOC) Technician

Join to apply for the Senior Network Operations Center (NOC) Technician role at IQ Fiber.

A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber‑optic high‑speed internet, transparent pricing, and attentive customer service to deliver a smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success.

Your work matters here.

We’re looking for energetic, collaborative, and customer‑focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a smarter career choice.

Position Summary IQ Fiber is seeking a full‑time Senior NOC Technician. This position involves leveraging cutting‑edge networking technologies to support a fiber‑optic Internet startup. You will work as a crucial part of a small and versatile team to build a world‑class operation that involves efforts to monitor various carrier‑class network equipment, servers, Wi‑Fi devices, and other gear. Working with XGS‑PON hardware components, troubleshoot and enhance network operations, ensuring the highest levels of network performance and customer satisfaction.

This role requires a balance of technical expertise and the ability to manage day‑to‑day NOC functions, while also focusing on process optimization, team collaboration, and escalation management. You will lead and support other team members with installation, configuration, troubleshooting, and training. The position is a full‑time position that also requires participation in an after‑hours on‑call support program. This is truly a unique opportunity to get involved in a cutting‑edge startup operating in a fast‑growing industry.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

• Provide training, support team development, and foster a collaborative, high‑performing culture.
• Serve as escalation point:
  Handle complex network issues and coordinate incident resolution efforts, ensuring swift issue resolution and proper escalation protocols.
• Strategic collaboration:
  Work closely with the NOC Manager, Network Engineers, Customer Support, and OSP teams to align NOC operations with broader company initiatives.
• Process improvement:
  Continuously analyze network operations to identify areas for optimization, recommend new tools or processes, and drive improvements across NOC functions.
• Operational oversight:
  Manage critical network components, including XGS‑PON hardware, servers, and customer premises equipment. Lead firmware updates, system upgrades, and data backups.
• Vendor coordination:
  Work with external vendors to implement solutions, ensure timely communication, and lead efforts to resolve vendor‑related issues.
• Documentation and reporting:
  Ensure all incidents are properly documented, including detailed root cause analysis. Collaboratively contribute regular performance and audit reports for executive review.
• Customer support collaboration:
  Partner with the Customer Support team to resolve Tier 2 issues and ensure all customer concerns are addressed in a timely manner.
• Incident management:
  Act as incident commander for major outages or network events, ensuring clear communication and fast resolution.
• Cross‑functional leadership:
  Collaborate with OSP teams to troubleshoot and resolve fiber‑related issues and ensure smooth activation of fiber cabinets.
• Special projects:
  Lead internal initiatives related to network expansion, disaster recovery operations, and any ad hoc projects as assigned by the NOC Manager.
• Other duties as assigned.

• Proven leadership skills in a NOC Technician role or similar capacity, with experience managing cross‑functional teams.
• Customer‑support mentality with understanding of the customer journey.
• Strong problem‑solving skills and creativity in…