IT Associate

Objective To fully support the overall policies and goals for the Information Technology Ministry in a way that removes barriers to The Church of Eleven
22® vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.

Support the IT team in the maintenance and troubleshooting of all existing applications, hardware and systems under the direction of the Assistant IT Manager and IT Manager. Assess, prioritize, communicate and resolve IT helpdesk ticket items through the helpdesk system, ensuring timely follow-up and effective issue resolution. Ensure IT processes are consistently followed by staff and provide feedback on areas for improvement.

Provide on-site and remote troubleshooting for hardware and software components across all Eleven
22 locations. Maintain and update IT documentation, asset inventories and process guides on a regular basis. Participate in meetings with other ministry areas to communicate IT‑related challenges, goals and needs as assigned. Provide after‑hours support for urgent IT issues during major church events (“All‑Skates”) and as scheduled. Set up software and assets (such as laptops, iPads and keycards) for new hires by monitoring and updating the New Hire Checklist, shared with HR, to ensure correct assets and permissions are ready by the staff member’s first day;

keep the checklist up to date by marking off completed items. Coordinate with the hiring manager to provide additional permissions and software access as needed, and to deliver new hire training and support upon request (from the manager) for the following, including but not limited to:
Mac laptop usage;
Key applications;
Specific SharePoint access and navigation. Collect assets when notified of staff separations, using the separation checklist to ensure all items are securely wiped, online permissions are removed and assets are prepared for redeployment in accordance with IT policies. Serve as a liaison between IT and non‑IT staff to assist with training and support needs. Recruit, schedule and lead serve staff, ensuring they are discipled, supported and engaged in the mission of the church’s IT ministry.

Education & Experience:

1‑2 years of work experience in a technical support or field technician support role. Associate degree in a related field preferred.