Head of Digital Banking & Customer Platforms

Head of Digital Banking & Customer Platforms

Lead strategy and execution of digital customer experiences, including online/mobile banking, digital account opening, CRM, Mar Tech, contact center technology, and omni‑channel journeys across retail, business, and commercial banking.

Focuses on simplifying and modernizing acquisition and servicing experiences.

• Digital Banking Channels
  :
  Drive roadmap for online/mobile banking; expand self‑service; improve UX and engagement.
• Digital Account Opening
  :
  Lead onboarding for retail, business, and commercial; reduce friction; integrate identity verification, fraud tools, and funding flows.
• Omni‑Channel Journeys
  :
  Build cohesive experiences across digital, CRM, Mar Tech, and contact center; partner with Marketing, CX, Operations, and Product.
• Contact Center Experience
  :
  Improve IVR, routing, chat, and agent tools; increase digital servicing and containment.
• Mar Tech Integration
  :
  Support targeted engagement, personalization, and connected lifecycle journeys with Marketing.
• Vendor Collaboration
  :
  Partner with CRM, digital banking, onboarding, contact center, and Mar Tech vendors.
• Team Leadership
  :
  Lead teams across digital channels, onboarding, CRM, customer platforms, and Mar Tech integration.

• University degree preferred.

• 10+ years required.

• Physical requirements:
  
  Sedentary work.

Executive

Full‑time

Marketing and Sales

Banking

Metro Jacksonville

Salary Range: $204,000 – $291,000.

• Medical, dental, vision & HSA/FSA
• 401(k) savings
• Paid holidays & generous PTO
• Additional wellness & voluntary benefits
• Tuition reimbursement
• Commuter benefits
• Life and disability insurance

Ever Bank, N.A. is a nationwide specialty bank providing high‑value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The company's commitment is to deliver high‑performing, high‑yield solutions backed by exceptional service, always giving clients the advantage they expect and enabling them to make the most of their money.

VEVRAA Federal Contractor. Member FDIC.

Posting end date: 1/2/26.

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