COO Operating Model and Artificial Intelligence - AI and Automation Re-engineering Process Director

Within the Chief Administrative (CAO) organization within the Chief Operating Office, the COO OM&AI organization will drive the improvement of Operations and Controls processes within the Citi COO organization. The primary objective is to deliver demonstrable improvements in client and employee experience, controls, and efficiency by developing and executing the Target Operating Model for COO and driving the adoption of AI across the COO organization and broader Citi.

The Re-engineering Process Group Manager will be responsible for driving the improvement of Operations and Controls processes in the Citi COO organization and deliver demonstrable improvement in client and employee experience, controls and efficiency. This includes developing an AI and Tech Automation enablement framework and methodology, identifying and maintaining AI & Tech Automation opportunity pipeline across COO high impact processes and horizontals while driving common solutions across different use cases demonstrating key benefits across efficiency, client experience, and risk and control.

The role requires partnering with Technology & external experts to embed AI & Automation use cases while increasing AI adoption and may also require working with MRM to increase approval speed and break down barriers. The manager will connect “ready now” AI capabilities for quick implementation, identify patterns in Operations & Controls work and work with the Technology Automation Factory to quickly automate generating efficiency and improvements in client experience and risk and controls.

Finally, the role will work closely with the AI champion for the COO Organization, partnering across the COO organization and broader Citi to drive adoption of an “AI first” mindset. The role reports to the Head of COO OM&AI and works closely with the Enterprise AI office, the Technology organization and COO leadership.

• Develop AI and Tech Automation enablement framework and methodology
• Identify and maintain AI & Tech Automation opportunity pipeline across COO high impact processes and horizontals while driving common solutions across different use cases
• Establish and monitor targets for client, employees, control and efficiency metrics from AI & Tech Automation opportunities and adoption
• Develop roadmap for AI & Tech automation
• Conduct Technology & AI assessments by partnering with Citi Ventures, Technology, External Companies (e.g. – Google, McKinsey, Deloitte, PwC, EY) ensuring best practices are delivered and adopted
• Upskill AI awareness and literacy across COO
• Work with MRM to increase approval speed and break down barriers
• Develop compelling executive presentations to persuade decision-makers and share best practices and lessons learned across the enterprise
• Help lead the AI community within COO, inclusive of AI Accelerators
• Drive culture of ideation and feedback within the community to ensure impact-focused execution
• Note, will be an individual contributor role initially, but could grow into a people manager role

• Bachelor's degree in business, finance, engineering (or a related discipline)
• 15+ years of relevant experience in Banking, Financial Services
• Demonstrates consistent track record of having worked as a Product Manager, Program Manager and Process Re-engineering Manager while working on large, strategic Business Transformation cross-functional projects
• Broad and comprehensive knowledge and understanding of banking operations including regulatory requirements and reengineering, people management skills, and high level of discretion and judgment in the application of reengineering principles
• Strong understanding of Artificial Intelligence (AI) concepts and Technology Patterns
• Strategic and analytical thinker who is detail-oriented and can take broad visions and concepts and develop structured plans, actions and measurable metrics and then drive others to execute on those plans
• Ability to influence and engage in a consultative mode with various senior stakeholders across business, operations, technology and other lines of defense to define the strategic scope, problem solving approach and engage a team that effectively…