Service Delivery Center - FAST Configuration - Manager

Location:

Alpharetta, Jacksonville

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We are seeking a highly skilled and experienced Service Delivery Manager and Technical Lead to oversee Application Managed Services (AMS) for our insurance clients, with a primary focus on service delivery excellence and a secondary focus on technical depth in policy administration platforms such as Verisk FAST.

This individual will lead a global onsite/offshore team, ensuring reliable, efficient, and high-quality operations across production support, enhancements, and continuous improvement initiatives. The ideal candidate combines strong delivery governance, client relationship management, and technical depth, driving stability and transformation across the insurance technology landscape.

• Oversee day-to-day AMS operations, SLAs, incidents, and problem management

• Manage cross-platform coordination and vendor dependencies

• Govern change, release, and environment management for production stability

• Lead service reviews, reporting, and stakeholder communications

• Manage demand intake for service requests and minor enhancements

• Insurance Annuity industry knowledge

• Technical expertise on core insurance platforms such as policy administration (e.g., FAST), eApplication (Hexure), portals, etc.

• ITIL-based service management and multi-vendor coordination

• Proven ability to manage offshore/onshore delivery models

• Excellent communication, escalation, and stakeholder management skills

• A Bachelor’s degree in Computer Science, Engineering, Technology, or a related field. A Master’s degree is preferred.

• 5+ years of experience in Policy Administration Systems, with a focus on Verisk FAST.

• Proven experience as a Technical Lead or Solution Architect, with a strong background in FAST configuration and testing.

• 3+ years of experience managing large-scale engagements, including resourcing, budgeting, and client relationship management.

• Experience leading medium to large teams spanning across onsite and offshore.

• Strong understanding of the insurance industry, particularly in policy administration and related processes.

• Willingness to travel as needed to meet client requirements.

• Experience with Agile methodologies and project management tools.

• Familiarity with other policy administration systems such as FINEOS Admin Suite, ALIP, or Majesco.

• Experience in business development, including proposal writing and…