A​/V Helpdesk Specialist

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A/V Helpdesk Specialist

Location:

Jacksonville, FL with some Tallahassee

Schedule:

Fully onsite Description

As a member of the on‑site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Main Notes

• 2+ years of on‑site technical support experience, or a degree in a related discipline
• Strong hands‑on A/V technical support experience with equipment in meeting rooms:
  Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Polycom, Cisco, and other A/V equipment (speakers, cameras, monitors, kiosks)
• Broad knowledge of AV technology and conference‑room AV design concepts
• Excellent customer service skills, meeting with users in person to resolve complex issues
• Coordinate, track, and maintain inventory
• Document and track the status of inquiries and coordinate appropriate responses using Service Now
• Technical expertise in PC support: applications, hardware, tools, utilities, networking, telecommunications
• Mac & iOS presence
• Trainable, professional, and punctual
• Independent – comfortable with remote support from the office
• Self‑starter and problem solver – not afraid to ask questions
• Comfortable handling many calls and heavy IT ticketing, ranging in difficulty levels

Nice to haves

• Certification in Avixa CTS series
• ANP – Audiovisual Network Professional Certification

Audio Visual Responsibilities of an On‑Site Technician

• Microsoft Surface Hubs – configure settings, including display, audio, and network; reset or reconfigure when necessary
• Crestron – diagnose and resolve network connectivity issues; ensure proper device communication; troubleshoot audio and video issues
• Microsoft Teams Rooms – diagnose connectivity issues; troubleshoot user interface problems; ensure meeting information displays correctly
• Support additional technologies:
  Condeco, Barco Click Share, Pano, Polycom, Cisco, and other AV equipment

Technical Responsibilities of an On‑Site Technician

• Provide support to all customers within coverage locations (on‑site, client engagement, off‑site)
• Troubleshoot and problem‑solve PC, MAC, application, AV, and network connectivity issues
• Service Now ticket management: prioritize tickets and monitor SLAs
• Support Microsoft Windows and MAC OS
• Working knowledge of Microsoft applications:
  Outlook, Teams, One Drive, Office
  365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition to disposal
• Printer support – installation, configuration, relocation, troubleshooting
• Event and meeting support (on‑site or off‑site)
• Occasional travel may be required for other company locations, client sites, or events
• Provide remote hands support guided by the network operations team
• VIP/White Glove support
• Occasional after‑hour support may be required

Estimated Min Rate: $25.00
Estimated Max Rate: $30.00

What’s In It for You

We welcome you to be a part of the largest and legendary global staffing company to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., U.K., and Canada.

Benefits

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• Met Life Voluntary Benefits
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Direct Deposit & weekly ePayroll
• Referral Bonus Programs
• Certification and training opportunities

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice:

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