IT Director, Customer Engagement Platforms

Overview

The Customer Engagement Platforms Director is a hands-on technology leader responsible for driving strategy, architecture, and execution across Salesforce, Genesys, Contact Center, and Marketing Technology platforms. This role combines deep technical expertise with an execution mindset, leveraging AI and automation to accelerate delivery, improve customer experience, and achieve measurable business outcomes. The ideal candidate will balance strategic vision with tactical delivery, ensuring speed, scalability, and compliance while managing vendor relationships effectively.

• Develop and execute a multi-year roadmap for customer engagement platforms aligned with business objectives.
• Lead architecture decisions ensuring scalable, secure, and integrated solutions across Salesforce, Genesys, and related technologies.
• Embed AI and automation to enhance personalization, efficiency, and analytics-driven insights.
• Act as a hands-on leader, balancing strategic vision with rapid execution and measurable results.
• Manage vendor relationships, negotiate contracts, and ensure optimal performance and cost efficiency.
• Establish governance frameworks for compliance, security, and data integrity.
• Collaborate with Marketing, Sales, Contact Center, and IT teams to deliver seamless omnichannel experiences.
• Define KPIs and success metrics for platform adoption, customer experience, and operational performance.

• University (Degree) Preferred

• 8+ Years Required; 10+ Years Preferred

• Physical Requirements:
  
  Sedentary Work

10PL

$186,056 - $251,722

Ever Bank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company is committed to delivering high-performing, high-yield solutions backed by exceptional service.

VEVRAA Federal Contractor
• Member FDIC

The following benefits are available through the Company:

• Medical, dental, vision & HSA/FSA
• 401(k) savings
• Paid holidays & generous PTO
• Additional wellness & voluntary benefits

• Tuition reimbursement
• Commuter Benefits
• Life and Disability Insurance

Posting end date - 1/30/26