Senior UX Researcher; AI​/ML - Healthcare​/SaaS) at Raintree Systems, Inc

Senior UX Researcher - AI-Driven Feedback & Analysis

Remote U.S. (designated states)

At Raintree, we are redefining healthcare by embedding AI-first systems into every facet of our product experience. As a Senior UX Researcher, you will play a pivotal role in shaping the way we gather, analyze, and leverage continuous feedback to drive data-centric, user-validated design decisions. Your expertise will help us build intelligent feedback loops that not only adapt to the needs of healthcare providers and patients but also evolve with the products, ensuring an experience that’s both intuitive and impactful.

In this role, you will work closely with cross-functional teams to design innovative, AI-powered research strategies that enable us to iterate quickly and continuously improve user experiences across the product lifecycle. Your insights will directly influence product strategy, ensuring that our solutions are informed by both human behavior and AI-driven analytics.

• Drive AI-Enhanced Product Insights :
  Use AI-powered tools to gather and analyze user behavior, feedback, and large-scale datasets (qualitative and quantitative). Apply advanced behavioral data analysis techniques to uncover patterns, pain points, and opportunities that feed into AI-driven design decisions and product optimization.
• Leverage Continuous Feedback Systems :
  Collaborate with Data Science and Product teams to build real-time feedback loops that allow for dynamic product adjustments based on user input and usage patterns. Ensure that insights are continuously fed into the product development cycle to drive rapid iterations and long-term improvements.
  Collaborate Closely with Cross-Functional Teams :
  Partner with Designers, Engineers, Product Managers, and Data Scientists to ensure research insights are seamlessly integrated with AI models and design decisions. Validate AI-driven features, conduct usability testing, and iterate based on ongoing user feedback and data analysis.
  Establish and Scale AI-Infused UX Research Practices :
  Work alongside the Director of User Experience Design to define AI-first research methodologies , integrating them with traditional UX research techniques. Build scalable processes that ensure data integrity, consistent feedback collection, and alignment with AI-driven product development.
• Lead UX Research and Testing :
  Create and execute AI-assisted research strategies , including A/B/multivariate testing, to validate new features, enhance user experiences, and optimize AI model accuracy. Employ both traditional and AI-augmented methods to validate assumptions and drive design improvements.
  Communicate Insights with Impact :
  Synthesize and present AI-driven insights and research findings to a broad set of stakeholders. Use data visualization and storytelling to convey complex findings and actionable recommendations in a way that fosters informed, data-driven decision-making across the organization.

• 5+ years of UX Research experience , with a focus on using AI/ML tools and feedback loop systems to enhance product design and user experience. Experience in complex domains like healthcare is a plus.
• Relevant degree (Human-Computer Interaction, Psychology, Data Science, Behavioral Science, Information Science). Advanced degree preferred. Extensive experience may substitute for education.
• Expertise in AI-driven research methods including behavioral data analysis , A/B/multivariate testing , and large-scale surveys with an emphasis on integrating AI for actionable insights.
• Proficiency in analyzing complex data…