ZR__JOB

Jacksonville, United States

IP Services
- Production Services Specialist

Business Justification / Exec

Summary:

The role of the IP Services Production Services Specialist II is to act as the technical subject matter expert responsible for providing support where in-depth analysis of situations or data requires an evaluation ofvarious factors to solve business impacting Network incidents. In addition,this role oversees projects and direct activities related to initiatives that Operations participates in.

Job Description:

The technology areas of focus for the IP Services Production Services Specialist II includes (but not limited to) Load Balancing and DDI(DNS, DHCP, and IPAM). Production Services Specialist II are expected to bewell versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools. The work is alwaysin alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.

This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on theirown and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm atlarge.

Key Responsibilities
:

• Primarily responsible for operational support of Network IP Services products:
• F5
  
  Networks, VMware ALB (Avi), Blue Cat on-prem and Cloud Resolver
• As asecondary responsibility the roles will also work with other security related network components such as Firewall, Proxy, and Content Inspection infrastructure.
• Proactive network reviews including
• Routine testing of disaster recovery scenarios, identification of vulnerabilities, and opportunities for improvement in observabilityacross the network stack
• Workwith senior team members to validate impacts and communicate to all stakeholder’s technical status updates
• Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and wikis are up todate and available for use during triage
• Workad-hoc reports and offline incidents at the direction of the senior team members or leadership
• Promote and enforce production governance during triage/testing and fix efforts,exercises judgment within defined procedures and practices to determine appropriate action.
• Adhereto design standards and global design authority processes and procedures;
  
  Debate them when necessary
• Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.

Required Skills:

• Operational mindset :
  Prioritize,understand, and act with urgency to restore all incident related work, actas authoritative figure for respective domain, and represent the Ops orgduring all calls (planned or unplanned)
• 7+years of experience with network protocols, models, and technologies suchas:
• Strong understanding of the upper (application) layers 5-7
• DNS,DHCP, SSL/TLS, HTTP/S, and SNMP
• Fundamental understanding of layers 1-4
• TCP/IP,Ethernet, ARP, and physical constructs
• F5
  
  Load balancing (LTM, GTM, APM), Blue Cat DNS/DHCP/IPAM, Blue Cat Cloud Resolver, VMware Advanced Load Balancer, and Cloud support (private and/orpublic)
• Expert experience with troubleshooting complex networking problems
• Experience with JIRA and Confluence
• Understand configuration management with tools such as Forward Networks and HPNA
• Experience using (both proactive and reactive) advanced tooling;
  Inclusive of but not limited to Net Scout, Wireshark, Splunk, Sev One, HPNA, and IBM Watson
• General experience in Network Automation tools and processes
• Self-starter/self-directed,organized and detail oriented
• Strong technical acumen and analytical skills
• Strong verbal and written communication skills and ability to work with alllevels of management
• Experience aligning actions to business impact and service restoral
• Demonstrates ownership:
  Is accountable and can hold others accountable (professionally)
• Experience operating with…