JAMF L3 Engineer

Job
-1

Job Title:

JAMF L3 Engineer

Location:

Remote
Duration: 6 months
Pay Rate: $35-$40/hr on W2/C2C

Job Summary
We are seeking a highly skilled JAMF L3 Engineer to manage, support, and optimize enterprise Client device management environments. The ideal candidate will possess strong expertise in JAMF Pro, macOS administration, endpoint security, automation, and enterprise mobility management (EMM/UEM) solutions. The role requires advanced troubleshooting capabilities, architecture knowledge, and experience supporting large-scale Client deployments.

Key Responsibilities
JAMF Administration & Engineering

• Design, implement, and maintain JAMF Pro infrastructure.

• Configure and manage macOS, iOS, and iPadOS devices using JAMF Pro.

• Create and maintain configuration profiles, policies, smart groups, and automated workflows.

• Manage Client Business Manager (ABM) integration and Automated Device Enrollment (ADE).

Endpoint Management

• Manage software deployment, patch management, OS upgrades, and security updates.

• Support device lifecycle management including provisioning, enrollment, compliance, and decommissioning.

• Implement and maintain Zero-Touch deployment processes.
Technical Support & Troubleshooting

• Act as Level 3 escalation point for JAMF and macOS-related incidents.

• Perform root cause analysis (RCA) and implement permanent fixes.

• Troubleshoot complex issues involving:
o JAMF Pro
o macOS
o Client Business Manager
o Authentication and SSO
o Certificates
o Endpoint security tools
Security & Compliance

• Implement security baselines and compliance policies.

• Ensure device compliance with organizational and regulatory requirements.

• Integrate JAMF with security solutions such as:
o Client Intune
o Client Defender
o Crowd Strike
o Okta
o Azure AD / Entra
Automation & Scripting

• Develop automation solutions using:
o Bash
o Shell Scripting
o Python
o Client Script

• Automate deployment, compliance checks, and reporting activities.
Documentation & Governance

• Create and maintain SOPs, runbooks, technical documentation, and knowledge articles.

• Participate in change management, problem management, and release activities.

• Provide technical guidance and mentoring to L1/L2 support teams.

Experience: 5
-10 Years
Education:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.

• Candidates should have a minimum of 5 years of relevant IT experience.

Mandatory Skills:

• 5-10 years of IT Infrastructure/Endpoint Management experience.

• 3+ years of hands-on JAMF Pro administration experience.

• Strong macOS administration and troubleshooting experience.

• Experience with Client Business Manager (ABM).

• Experience with JAMF Pro deployment and integration.

• Knowledge of enterprise endpoint management and device security.

• Experience in software packaging and patch management.

• Strong scripting skills (Bash/Shell/Python).

• Experience with Active Directory, Azure AD/Entra , LDAP, and SSO.

• Knowledge of ITIL processes (Incident, Change, Problem Management).

Preferred Skills:

• Experience with Client Intune and co-management.

• Knowledge of Okta, Client Defender, Crowd Strike, or related security platforms.

• Experience in cloud technologies and MDM/UEM ecosystems.

• Understanding compliance frameworks such as SOC, ISO 27001, HIPAA, or PCI-DSS.
Certifications (Preferred)

• JAMF 200/300/400 Certification.

• Client Device Support Certification.

• Client Deployment and Management Certification.

• ITIL Foundation Certification.

• Client Endpoint Administrator Certification.

Soft Skills:

• Strong analytical and troubleshooting skills.

• Excellent written and verbal communication.

• Ability to work independently in a 24x7 enterprise support environment.

• Strong stakeholder management and customer-facing…