Manager, Enterprise Data Management

IQ Fiber was built to do internet differently. We're a 100% fiber-optic internet provider with a simple mission:
To engineer a smarter internet experience. That means internet that's fast, reliable, and simply priced, backed by real humans who answer when you call and solve problems before you know they exist.
We bring that same thinking to how we build our company. Our teammates are a big part of what makes IQ Fiber different, and we believe how we work matters just as much as what we deliver. We're looking for good humans who bring great ideas, raise the bar with every task, and want to be part of a bigger story.

Your work matters here.
Position Summary
IQ Fiber is seeking a Manager, Enterprise Data Management responsible for the company's master data management (MDM) platform and the data governance program around it, across our growing fiber-to-the-home (FTTH) expansion markets. Master data is the foundation the business builds on—the parcels we evaluate, the addresses we serve, the customers we connect, and the network we operate—and this role owns that foundation: the platform that holds it, the governance that keeps it trustworthy, and the assurance that every team has the data they need to do their best work.
This role partners with leaders across Engineering, Construction, Commercial, Network Operations, Finance, and Support to define how data is owned and governed and to turn it into information the business can act on with confidence. It carries broad authority over how the company's foundational data is defined, works closely with a small delivery team on the in-house platform, and maintains high visibility with senior leadership.
Location: Jacksonville, FL preferred; remote considered
Essential Duties And Responsibilities

• Own the MDM platform roadmap, backlog, and priorities; make the tradeoff calls; and take part in architecture and design reviews, including sequencing technical debt against feature work.
• Discover what stakeholders and data consumers across the business need, translate that into requirements, and validate that what is delivered meets them.
• Coordinate delivery with the team that builds and maintains source integrations and platform features, keeping releases moving on a predictable cadence.
• Own the company-wide data governance framework for the core data domains: parcel, address, customer, service, and network.
• Establish and maintain data ownership across the organization—defining which system is authoritative for which attribute, documented, versioned, and agreed—building consensus with source system owners, including the Manager, GIS, and escalating decisions that need senior leadership input to the sponsors.
• Own the rules that turn source data into trusted golden records, including attribute mapping, authority, and identity resolution and matching.
• Run structured working sessions with system owners, data stewards, and platform maintainers to agree the governance rules for each source, then verify the results against live data.
• Define data quality standards, monitor performance against them, and partner with system owners to raise quality at the source.
• Ensure changes flowing back to source systems are governed, audited, reversible, and human-approved.
• Establish data stewardship as a routine function—defining the roles, daily queues, service expectations, and escalation path—and enable stewards and consumers with the training and documentation that keeps the program durable through role changes.
• Serve data consumers across Commercial, Design, Network Operations, Finance, Support, and OSP—including downstream analytics and reporting with clean, well-documented data products, and onboard new data sources as the business adds capabilities and enters new markets,…