Senior Technical Consultant, Solutions Development

Job Purpose The Senior Technical Consultant for ICE Mortgage Technology’s Solutions Development practice interfaces with prospective and current clients in a consultative capacity, working to understand the client’s key business objectives, IT initiatives, and technical requirements, and providing resulting guidance in accordance with industry and company best-practices.  The Senior Technical Consultant is a critical interface across multiple internal departments as they work to ensure that we exceed customer expectations for implementation deliverables and deployment timelines.  

The candidate will possess a breadth of experience and knowledge which spans enterprise business applications, solutions systems design, and supporting platform technologies.  This individual must work equally effectively with both clients and internal business units to ensure that customer satisfaction goals are met.

Responsibilities Drive successful configuration, installation, and adoption of custom solutions developed for our clients

Serve as liaison between business users and internal development staff

Consult with clients to implement software and industry best practices

Function as a subject matter expert for the Encompass SDK and APIQuality assurance testing representative of business user Light scripting and formula derivation to automate business processes

Translate field-level data points to third-party systems

Provide technical support to our clients for implementation issues

Document instructions for installation of custom solutions

Provide failure analysis and reproduction scenarios of customer issues

Quickly and accurately reproduce diverse issues for troubleshooting and root cause analysis

Provide sales support for the positioning and quoting of custom development services

Gather necessary requirements and specifications needed to create technical Statements of Work for Professional Services engagements

Design and architect custom solutions

Consult with clients and third-party vendors for clear definition of requirements

Use case definition for custom solutions

Knowledge and Experience Bachelor of Science in Computer Science, Information Science, or a related discipline5+ years technical experience troubleshooting mission critical application solutions5+ years of software development experience

Experience working with XML, JSONKnowledgeable in programming languages such as C# and Java Script Knowledge  in overall application architectural components

Mortgage Industry and Encompass Experience (preferred)
Professional written and oral communication skills to relate to business and technical users.

Ability to translate technical instructions or concepts into non-technical easy to understand terms.

Team-oriented, demonstrates a professional, and cooperative attitude Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.