Change Manager, IT​/Tech

Job : gck=Job Code: VDart-2026-J6843

Location:

Jacksonville, FL, 32099, United States Contact:
Elankumaran VJob Title     - Change Manager
Location    - Jacksonville FL
Full Time

Job Summary
1. Coordinate Windows Server and   VMware patch management activities, including engagement with Windows and   VMaaS engineering teams, Operations teams (including vendors), application   owners and server owners to support a smooth end-to-end patching pipeline.
2. Providing governance and   oversight of timely operating system patch delivery.
3. Creation and management of   patching schedules / slots.
4. Creation and management of   change tickets and following up on required approvals.
5. Coordinating the remediation   of gaps or shortcomings in Windows and VMaaS patch compliance reporting.
6. Supporting central patch   management teams with governance of the patch ageing estate by coordinating   with ITAOs, application owners and server owners to resolve scheduling issues   and improve overall patch compliance.
7. Managing weekly DB/vendor   interlock meetings for Windows & VMaaS patching, supporting approvals for   patching-related change requests and progressing Windows & VMaaS   escalations.
8. Perform a support role for   patch management tooling, including Service Now.
9. Act as a key contact for   internal audit, external audit and regulators on Windows & VMaaS patching   queries, and respond to ITAO, business area and audit queries relating to   patch status, scheduling and technology-specific matters.
10. Maintain the key operating   procedure documentation for Windows and VMaaS patch management in   collaboration with key process delivery stakeholders.
11. Interfacing with Major   Incident Management teams for critical, out of band, patch deployments.

Years of exp:
Min 5 years
1.

Experience of patch   management processes, vulnerability management concepts and related tooling.
2. Experience collaborating with   infrastructure functions, including leading interlocks, gathering   requirements, facilitating workshops with key stakeholders, and producing   senior management and audit documentation for projects and ongoing   operations.
3. A good understanding of   Windows Server and VMware operating systems; hands-on working knowledge would   be an advantage.
4. A good understanding of   cloud-hosted compute environments.
5. Strong Excel skills and the   ability to perform data analysis.
6.

Experience of Agile   methodology and using Jira.
7. Basic AI skills, including   experience with tools such as Gemini or Copilot, would be beneficial

SkillsVMWare, Patching