Sr. Support Specialist

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Hybrid - 3 days onsite

Rotating schedule including Saturdays (7a to 4p) (8a to 5p) (9a to 6p) or (10a to 7p)

$19.02 - $23.77

Potential candidates are able to provide expert level technical assistance, Customer Service and consultation for all supported applications to our Agents, BCOs, Employees and Customers. Senior Support Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain the solution. They must be customer-oriented and patient to deal with challenging customers.

• Record events and problems and their resolution.
• Assist when able or route incidents to the appropriate area within the company for further handling.
• Provide expert level support and trouble shooting skills on all supported applications including but not limited to:
• LEADS Online
• Various Mobile APPS
• Direct Scan
• Orbit
• Express Trak
• TMS
• Forwarder Logic
• (configurations and set up)
• Serve as a first point of contact for Customers seeking technical assistance over the phone or email and determine the best solution based on the issue and details provided by customers
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Mentor Junior staff members
• Be a part of the “on call” rotation

• High School diploma or GED required.
• One-year experience working in a help desk related role

• Actively identifying and pursuing technical enhancement opportunities for professional development.
• Associate's degree (A.A.) preferred or equivalent from two-year College or technical school preferred

• Ability to work a rotating shift as well as a ½ day participation in Saturday (AM) rotation: (7a to 4p) (8a to 5p) (9a to 6p) or (10a to 7p) – applicable to Jacksonville
• Extensive knowledge of PC operation systems and web browser
• Proven experience as a help desk technician or other customer support role
• Data Entry skills 85 KPM is required
• Extremely organized and detail oriented
• Ability to maintain a high level of customer service in a high volume, fast paced work environment
• Extensive overall knowledge of Landstar and our workflow systems
• Must possess or be able to obtain Help Desk Certification Professional
• Extensive knowledge of PC Operating Systems and web browsers
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid…