Desktop Engineer

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

The Desktop Engineer operates in the development, integration, testing, distribution and maintenance of endpoint management platforms, device standards, client applications, and operating system software for VyStar employees. This position uses practical experience and working knowledge of industry standard tools and methods to manage our fleet of endpoints in a diverse environment including Microsoft Windows, MAC OS, IOS, Linux and virtual environments.

This position will be responsible for the creation and maintenance of the corporate standard system image, Windows Autopilot profiles and other standard configurations that promote optimum usage of enterprise software while maximizing productivity and satisfaction. The engineer will build and maintain knowledge base content based on the ITIL and Agile framework. The engineer will act as escalation support for the Information Technology Technicians and Service Desk with advanced technical issues, hardware and software evaluations and operational tasks.

• Manages VyStar’s Intune environment.
• Creates and maintains standard desktop configurations and assists with the creation of automated software packages to ensure the enterprise desktop systems can be supported and patched.
• Maintains the control and process environment for the organization’s gold standard operating system image library ensuring client configuration integrity, controlled access and incremental versioning.
• Performs administration of software distribution, application and security patch management, desktop security, remote support and other enterprise desktop management, monitoring and troubleshooting utilities.
• Documents and maintain desktop security standard configurations that support organizational security policies.
• Creates technical documentation as required.
• Leads tactical projects and creates and maintains project plans.
• Analyzes problems and recommends hardware and software solutions as needed to address an issue or to support projects and VyStar initiatives. Seeks appropriate authority and approval for purchases.
• Supports the client system testing environment for evaluating desktop hardware, operating systems, hosted applications, service packs and patches, security configurations and image deployment. Schedules and reports on the execution of the testing and validation effort as part of a formal release management process.
• Performs system administration of the enterprise desktop asset management software tools.
• Collaborates with the Service Desk and Client Technology Services Teams in the documentation and implementation of the processes and procedures for software and hardware asset information for the enterprise desktop environment. This inventory provides management with an accurate inventory of hardware, operating systems and respective licensing, applications and respective licenses.
• Develops reports that provide insight and analysis of desktop software license usage, software and hardware compliance, operating systems and hosted application software distribution.
• Administers and maintains the System Center Configuration Manager environment.
• Prepares, tests and releases software application and security updates to production using Microsoft System Center Configuration Manager (SCCM).
• Maintains current knowledge of solutions available to perform…