Systems Administrator II

Location:
Jacksonville, FL (Hybrid)

Schedule:

On-site Monday through Thursday, Remote Fridays

Applicants must be currently authorized to work in the United States in an approved state without current or future employer sponsorship or additional employment authorization requirements.

We are seeking a Systems Administrator II to support and maintain our cloud-hosted IT infrastructure while serving as a key technical resource for our employees and business operations.

In this role, you'll have primary ownership of core systems administration functions across our Azure-based environment, including Azure Virtual Desktop (AVD), Entra , Intune, hosted servers, and VOIP platforms. You'll also serve as a backup resource to our Tier 1 Service Desk, providing escalated support and helping ensure a seamless technology experience across the organization.

This position is ideal for a technology professional who enjoys balancing cloud infrastructure administration with hands‑on technical work, including device deployments, networking troubleshooting, and on‑site support. You'll have the opportunity to work across a broad technology stack while playing a critical role in maintaining secure, reliable, and efficient IT operations.

• Systems & Cloud Administration
• Administer and maintain Azure Virtual Desktop (AVD) environments and hosted/cloud server infrastructure.
• Monitor system performance, availability, and capacity, and perform lifecycle management activities.
• Manage Entra  hybrid identity environments, including user administration, application access, app registrations, and conditional access policies.
• Configure and manage endpoint policies and device deployments through Microsoft Intune.

• Serve as backup coverage for the Tier 1 Service Desk during periods of high volume, team absences, or as needed.
• Troubleshoot and resolve escalated Tier 2 and Tier 3 issues related to hardware, software, networking, accounts, and system access.
• Own incidents through resolution, perform rootcause analysis, and implement longterm corrective actions.

• Lead or assist with deployments of network connected office technologies, including printers, scanners, and other business equipment.
• Configure, provision, reclaim, wipe, and redeploy employee devices throughout their lifecycle.
• Coordinate shipping and receiving of equipment for remote employees, vendors, and repair facilities.
• Troubleshoot office networking issues involving switches, access points, cabling, DNS, DHCP, and TCP/IP connectivity.

• Administer and support VOIP systems, including user provisioning, call routing, troubleshooting, and coordination with service providers.

• Travel to our Jacksonville area data center as needed to assist with hardware installations, maintenance, troubleshooting, and related technical tasks.
• Create and maintain technical documentation, runbooks, knowledge base articles, and standard operating procedures.

• 3+ years of experience in systems administration, technical support, help desk, or related IT roles.
• Experience administering Microsoft Entra  hybrid identity environments.
• Experience managing endpoints through Microsoft Intune.
• Working knowledge of Azure, hosted/cloud infrastructure, and Azure Virtual Desktop (AVD).
• Experience supporting Linux systems.
• Strong troubleshooting skills across operating systems, applications, networking, and hardware.
• Understanding of networking fundamentals, including DNS, DHCP, VPN, and TCP/IP.
• Comfortable providing direct enduser support alongside systems administration responsibilities.
• Ability to perform handson technical work, including device setup,…