IT Support Specialist

Description

Who we are looking for...

We are seeking an IT Support Specialist to join our team. This role is pivotal in ensuring smooth IT operations across our company, providing white-glove support to our employees, and contributing to

the efficiency and security of our IT systems. The ideal candidate will have a solid technical foundation, excellent problem-solving skills, and a strong dedication to providing high-quality

support.

• Respond to helpdesk tickets and provide first-level contact and support to ETM employees, addressing hardware, software, printing, networking, and other issues. (Tier 1-2)
• Assist in installing, configuring, and maintaining IT equipment and software, ensuring optimal performance and security.
• Assist with onboarding of new users, including setup and training/orientation.
• Management of IT inventory, including tracking and documentation of software, hardware, printers, and licenses.
• Computer provisioning for new and existing users to align with ETMs lifecycle management practices.
• Work closely with the IT team as needed to contribute to projects that enhance our technological infrastructure.
• Create training documentation and procedures for user-facing systems and best practice IT procedures.

• Experience utilizing a helpdesk and RMM is a plus.
• Associate degree in Information Technology, Computer Science, or equivalent experience. Certifications are a plus (A+, Sec+, Net+, etc).
• Proven experience in an IT support role with a strong understanding of computer systems, hardware, software, and networks.
• Excellent troubleshooting skills and the ability to communicate clearly, effectively, and professionally within a team and with non-technical end users.
• Familiarity with Microsoft environments, services (AD, DNS, GPOs, DFS, etc), and management tools.
• Willingness to learn new skills and technologies.

Success in this job relies on your time management skills, prioritization, organization, and positive attitude. In addition, we will be looking for the following qualifications:

• Ability to understand the challenges facing the employees in the field.
• Experience with hardware, networks, operating systems, and storage solutions.
• Deep-seated experience with recent Microsoft desktop and server operating systems.
• Application support experience with Microsoft Office.
• Basic infrastructure technology knowledge such as TCP/UDP, routers/switches, etc.
• Microsoft Windows 10 / 11
• Microsoft Windows Server 2016 / 2019 / 2022
• Web Browsers:
  Microsoft Edge, Google Chrome, Mozilla Firefox
• VMware
• Cisco Hyperflex
• Cisco Meraki
• Office 365, including Teams, Exchange Online and Sharepoint Online.
• Active Directory, DNS, DHCP, Group Policy, RADIUS
• Cisco Duo MFA
• Veeam Backups
• Microsoft SQL Server
• Deltek Vantagepoint
• Microsoft Visio
• IIS
• Android and Apple IOS Mobile Devices
• VPN
• Video and audio conferencing (Teams/MTR)
• Remote Desktop Protocol (RDP)
• Azure / AWS
• ArcGIS / ESRI
• AutoCAD
• Benley / Microstation

Our firm has assembled a remarkable team encompassing a wide range of experiences and backgrounds. Through collaborative efforts in a supportive environment, we consistently deliver topnotch work of exceptional quality. We prioritize the growth and fulfillment of each team member, providing ample opportunities for professional and personal development.

A key factor in our success is our engagement with high-caliber, 'Class-A' projects and esteemed clients. We approach our work with unwavering passion, recognizing the positive impact we have on

the communities we serve.

We recognize and reward hard work, we offer a competitive salary, full benefits package, and a potential performance-based bonus. More than four decades…