IT Project Manager

Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities.

The Information Technology Project Manager will lead complex, cross-organizational CRM and digital transformation initiatives. This role requires strong experience with Zoho CRM and preferred experience with Zoho Analytics, Zoho Creator, Genesys or similar contact-center platforms. The Project Manager will coordinate business, technology, data, architecture, integration, compliance, quality assurance, and organizational readiness activities while establishing clear scope, sequencing, governance, and measurable outcomes.

• Partner with business owners, CRM, data, architecture, business analysis, integration, quality assurance, compliance, change management, training, and communications teams to define requirements, validate designs, and coordinate delivery.
• Apply hands-on CRM project leadership, with emphasis on Zoho CRM modules, fields, layouts, workflows, automations, data structures, reporting, analytics, integrations, security, and user adoption.
• Lead enterprise CRM and digital transformation initiatives from intake and discovery through implementation, adoption, stabilization, and closeout.
• Preferred experience with Zoho Analytics, Zoho Creator, Genesys, and other CRM, workflow automation, and contact-center technologies.
• Own the outcome. Execute as one collectively with IT leadership peers.
• Model company values. Inclusive leadership: adaptive and open growth mindset towards learning, embracing diversity, and inter-cultural awareness. Fosters new ideas and drives the continual learning and professional competency of self and team.
• Collaboratively plan with program leaders and other project managers to develop detailed IT work plans, critical success factors; project charters, business and technology requirements, specifications, and deliverables; portfolio roadmaps (priority, timing); funding and resource requirements; schedules; cost estimates; risk assessments and mitigation plans; RAID logs; contractual documents (external providers) and to monitor and measure progress and proactively correct course as required.
• Ensure project alignment with business strategy, resource allocations and required timing, monitoring team capacity and progress, and ensuring proper balance between backlog and work in process.
• Develop financial analyses of benefits, costs and ensure investments are commensurate with the value derived. Incorporate non-financial value (risk mitigation, compliance, customer satisfaction, quality, obsolescence, etc.) into project analyses and objectives.
• Collaborate with cross functional stakeholders and suppliers to advance best practices for project intake to delivery, including financial management, resource planning, project governance, and business change readiness.
• Maintain alignment with IT and solution architecture and governance requirements, producing or capturing required artifacts.
• Employ modern agile (most likely based on the scaled agile framework) and Dev Sec Ops  practices (on the Microsoft Dev Ops platform).
• Ensure that expectations of all project participants and stakeholders are clearly defined, understood by them and are commensurate with their skill and capacity.
• Incorporate business process improvement and organizational readiness into project planning to ensure effective implementation and adoption of technology.
• Produce concise executive reporting that communicates delivery status, milestones,…